Usage and Impact of Artificial Intelligence on Accounting: 213 Evidence from Malaysian Organisations

IF 0.8 Q4 BUSINESS, FINANCE

Asian Journal of Business and Accounting Pub Date : 2020-06-26 DOI:10.22452/ajba.vol13no1.8

Cheah Saw Lee, Farzana Parveen Tajudeen

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引用次数: 25

Abstract

Purpose: With the embedment of Artificial Intelligence (AI) technology into the accounting software, accounting function entered another phase of evolution in terms of the working method. By integrating the AI-based accounting software into the operational tasks, the functions of account payables and account receivables become easy and efficient. Despite the tremendous advantages of AI, the adoption of AI in Malaysia is still low relatively compare to other countries. Furthermore, there are limited academic research performed to study the impact of AI adoption on the organisations especially from the accounting perspective. Therefore, this study aims to investigate the use and impact of AI-based accounting software in organizations. Methodology: Face-to face in-depth semi structure interviews were conducted among nine organizations that are using AI based accounting software. The representatives who participated in the interviews were from the accounting service division of the respective organisation. Constant comparative method was used to analyse the data collected. Finding: The study found the usage of the AI-based accounting software has proved to have significant impact on the organisations in terms of increased productivity, improved efficiency, improved customer service, flexible working style, process governance and manpower saving. Originality: AI has emerged as a disruption technology in the era of Industry 4.0. This research has studied on the implication of AI adoption in the accounting function. From the result of this study, it has evidenced that adoption of AI-based accounting software in account payable function has yielded positive impact to the organisations. The finding will to spur the confidence of the organisations in Malaysia to invest in the AI technology.

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人工智能在会计中的应用和影响：来自马来西亚组织的213项证据

目的：随着人工智能技术在会计软件中的嵌入，会计功能在工作方法上进入了另一个进化阶段。通过将基于人工智能的会计软件集成到操作任务中，应付账款和应收账款的功能变得简单高效。尽管人工智能具有巨大的优势，但与其他国家相比，马来西亚人工智能的采用率仍然较低。此外，研究人工智能应用对组织的影响的学术研究有限，尤其是从会计角度。因此，本研究旨在调查基于人工智能的会计软件在组织中的使用及其影响。方法：对使用基于人工智能的会计软件的九个组织进行了深入的半结构访谈。参加面试的代表来自各自组织的会计服务部门。采用常数比较法对收集的数据进行分析。调查结果：研究发现，基于人工智能的会计软件的使用已被证明在提高生产力、提高效率、改善客户服务、灵活的工作方式、流程治理和节省人力方面对组织产生了重大影响。独创性：人工智能已经成为工业4.0时代的一项颠覆性技术。本研究研究了人工智能在会计职能中的应用。从这项研究的结果来看，在应付账款功能中采用基于人工智能的会计软件对组织产生了积极影响。这一发现将激发马来西亚各组织投资人工智能技术的信心。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Asian Journal of Business and Accounting BUSINESS, FINANCE-

CiteScore

2.00

自引率

11.10%

发文量

期刊介绍： An academic journal that aims to advance knowledge in the business and accounting disciplines, to narrow the gap between theory and practice, and to set direction for policy initiatives in Asia. Welcome to the Asian Journal of Business and Accounting (AJBA). AJBA is an international refereed journal, published biannually (30th June and 30th December) by the Faculty of Business and Accountancy, University of Malaya, Malaysia. AJBA aims to publish scholarly business researches that are relevant to Malaysia and the Asian region. It intends to highlight the practical implications in promoting better business decision making process and the formulation of public policy in Asia. This journal publishes theoretical, conceptual, and empirical papers within the broad areas of business and accounting in Asia. The AJBA covers a broad spectrum of the business and accounting disciplines. A suggestive (though not necessarily comprehensive) list of areas that would be included in this journal are: general management, strategic management, human resource management, organizational behaviour, labour and industrial relations, international business management, business communication, entrepreneurship, leadership, management science, operations management, production management, supply chain management, marketing management, brand management, consumer behaviour, information management, e-marketing, e-commerce, quality management, retailing, service marketing, hospitality management, hotel and tourism management, asset pricing, capital and money markets, corporate finance, derivatives markets, finance and banking, financial economics, etc.