Leadership and Internal Communication: Linking Servant Leadership, Communication Satisfaction, and Employee Advocacy

IF 2.3 Q1 COMMUNICATION

International Journal of Strategic Communication Pub Date : 2021-10-20 DOI:10.1080/1553118X.2021.1984919

Patrick D. Thelen

引用次数: 6

Abstract

ABSTRACT To fill the research gap and expand the body of knowledge on leadership and internal communication, the current study is among the first that investigates the effect of servant leadership on employee advocacy through the mediating role of communication satisfaction and employee-organization relationships (EORs). Through a web survey of 777 employees working in medium and large organizations in the United States, the study confirmed the relationship between servant leadership and communication satisfaction, and that supervisory communication satisfaction is positively related to EORs. Additionally, the study provides empirical evidence for the relationship between servant leadership and employee advocacy. Theoretical and practical implications are discussed.

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领导与内部沟通:仆人式领导、沟通满意度与员工倡导的关联

为了填补研究空白，扩大领导与内部沟通的知识体系，本研究是第一个通过沟通满意度和员工组织关系(EORs)的中介作用来研究服务型领导对员工倡导的影响的研究。本研究通过对777名在美国大中型组织工作的员工进行网络调查，证实了服务型领导与沟通满意度之间的关系，并且主管沟通满意度与绩效正相关。此外，本研究还为服务型领导与员工倡导之间的关系提供了实证证据。讨论了理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Strategic Communication Social Sciences-Sociology and Political Science

CiteScore

3.40

自引率

0.00%

发文量

期刊介绍： The International Journal of Strategic Communication examines the philosophical, theoretical, and applied nature of strategic communication, which is “the purposeful use of communication by an organization to fulfill its mission.” IJSC provides a foundation for the study of strategic communication from diverse disciplines, including corporate and managerial communication, organizational communication, public relations, marketing communication, advertising, political and health communication, social marketing, international relations, public diplomacy, and other specialized communication areas. The IJSC is the singular forum for multidisciplinary inquiry of this nature.