Monitoring of the Development Potential of Educational Services in General Secondary Education Institutions

Abstract

The article considers the results of scientific research on the problem of monitoring the quality of educational services, as well as analyzes and summarizes the important parameters of such monitoring. The activities of educational institution have many components and aspects. Proposed to develop integrated indicators of the quality of educational services, which would combine many factors of educational activities and reflect the central goal of the educational process − the development of the child's personality. The author writes that comprehensive personal development is the main goal of educational activities, so such an integral criteria for the quality of educational services can be the development potential of the educational process in educational institutions. The article considers the system of students’ skills, abilities, personal and mental qualities, which provide an opportunity to successfully acquire the necessary school knowledge and skills. They are considered as indicators and manifestations of effective developmental effect of the educational process on the student's personality. They characterize the development potential of educational services. Described the following types of universal learning activities: cognitive (ability to learn, logical thinking, etc.), communicative (social competence, ability to communicate, etc.), regulatory (goal setting, planning, etc.), personal (provide value-semantic and moral-ethical orientations of students ). Criteria and levels for assessing the development potential of educational services were presented.