Assisting artificial intelligence adoption drivers in human resources management: a mediation model

Abstract

This study investigates the artificial intelligence (AI) adoption drivers and the mediating effects of trust and how the latter influence human resources management (HRM) of the banking sector in Saudi Arabia. A survey-based questionnaire was employed to collect data from 261 practitioners and professionals working in different banks in Saudi Arabia. Partial least squares structural equation modelling (PLS-SEM) was used to analyze data. Significant and positive effects of perceived usefulness and trust on artificial intelligence adoption in human resource management are highlighted by the results. In addition, the indirect effects of trust between perceived usefulness and AI adoption in human resource management were also found to be significant.