Mobile Instant Messaging for Reference Queries Post COVID-19

Q2 Social Sciences

Reference Librarian Pub Date : 2023-01-02 DOI:10.1080/02763877.2022.2158993

Adebowale Jeremy Adetayo, Mutiat Yewande Salvador, Wosilat Omolara Oyeniyi, Yetunde Omodele Oladipo

引用次数: 2

Abstract

ABSTRACT The study investigated whether students would prefer mobile instant messaging versus in-person enquiries for reference queries post-COVID-19. A descriptive survey research design was utilized in the study. The population consisted of 245 Adeleke University undergraduates that partook in library orientation programme. A descriptive statistic was employed to analyze the data. Findings indicated that the most preferred mobile instant messaging for reference queries by students are WhatsApp, Instagram, Telegram, default text messenger and Facebook Messenger. However, the most significant problem of using mobile instant messaging for reference queries were discovered to be internet access issues. The study concluded that Adeleke University undergraduate students prefer to utilize mobile instant messaging to make reference queries rather than in-person reference queries post-COVID-19, hence reference librarians should enhance their use of mobile instant messaging to receive reference queries.

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新冠肺炎后用于参考查询的移动即时消息

摘要:本研究调查了在covid -19后，学生是否更喜欢使用移动即时通讯工具而不是当面查询。本研究采用描述性调查研究设计。人口包括245名参加图书馆迎新计划的阿德莱德大学本科生。采用描述性统计来分析数据。调查结果显示，学生最喜欢的移动即时通讯工具是WhatsApp、Instagram、Telegram、默认短信和Facebook messenger。然而，使用移动即时通讯进行参考查询的最大问题是互联网访问问题。研究得出结论，在新冠肺炎疫情发生后，阿德莱德大学的本科生更倾向于使用移动即时通讯工具进行参考咨询，而不是亲自进行参考咨询，因此参考馆员应加强使用移动即时通讯工具来接收参考咨询。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Reference Librarian Social Sciences-Library and Information Sciences

CiteScore

2.10

自引率

0.00%

发文量

期刊介绍： The Reference Librarian aims to be a standard resource for everyone interested in the practice of reference work, from library and information science students to practicing reference librarians and full-time researchers. It enables readers to keep up with the changing face of reference, presenting new ideas for consideration. The Reference Librarian publishes articles about all aspects of the reference process, some research-based and some applied. Current trends and traditional questions are equally welcome. Many articles concern new electronic tools and resources, best practices in instruction and reference service, analysis of marketing of services, and effectiveness studies.