Organizational Citizenship Behavior Determinants

IF 0.5 Q4 BUSINESS

International Journal of Business Pub Date : 2022-04-30 DOI:10.55802/ijb.027(2).002

Ida Bagus U. Putra, Ida Bagus Gede P. Putra

引用次数: 0

Abstract

The hotel is developing very rapidly, but the occupancy rate fluctuates and decreases. This study investigates job satisfaction, organizational commitment, and OCB on employee performance with moderated spiritual leadership. The research was conducted at 185 non-star hotels in 4 sub-districts of Denpasar city. The sampling method was multistage sampling so that a sample of 127 hotels in Denpasar was determined. The data analysis tool was performed using the SEM-PLS program. The results showed that job satisfaction, OCB, and commitment significantly affect employee performance. Meanwhile, satisfaction and commitment did not significantly affect OCB during spiritual leadership as a moderator on job satisfaction and OCB commitment. This research is expected to be able to make a practical contribution to hospitality practitioners in improving OCB in the hospitality sector.

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组织公民行为决定因素

这家酒店发展很快，但入住率忽高忽低。本研究调查了工作满意度、组织承诺和OCB对具有适度精神领导的员工绩效的影响。这项研究在登巴萨市4个街道的185家非星级酒店进行。抽样方法是多阶段抽样，因此确定了登巴萨127家酒店的样本。使用SEM-PLS程序执行数据分析工具。结果表明，工作满意度、OCB和承诺对员工绩效有显著影响。同时，作为工作满意度和OCB承诺的调节因子，精神领导期间的满意度和承诺对OCB没有显著影响。这项研究有望为酒店从业者改善酒店业的OCB做出实际贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Business BUSINESS-

CiteScore

0.70

自引率

0.00%

发文量

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