Usability of tourism websites: a case study of heuristic evaluation

IF 1.4 4区计算机科学 Q3 COMPUTER SCIENCE, INFORMATION SYSTEMS

New Review of Hypermedia and Multimedia Pub Date : 2020-04-02 DOI:10.1080/13614568.2020.1771436

Zhao Huang

引用次数: 13

Abstract

ABSTRACT Today, a multitude of tourism websites are placing online services and information at users’ fingertips. Usability is an important factor in determining the success of such websites. This study adopts a user-centred approach to empirically assess the usability of tourism websites. Our results reveal serious usability weaknesses, including poor navigation, difficulty in completing tasks, overwhelming presentation of options, inconsistent naming of objects, and lack of warning messages. We leverage our findings to propose usability guidelines for the design of improved tourism websites.

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旅游网站的可用性:启发式评价的案例研究

如今，大量的旅游网站将在线服务和信息放在用户的指尖。可用性是决定这类网站成功与否的重要因素。本研究采用以用户为中心的方法对旅游网站的可用性进行实证评估。我们的研究结果揭示了严重的可用性缺陷，包括糟糕的导航、完成任务的困难、选项的压倒性呈现、对象命名不一致以及缺乏警告信息。我们利用我们的发现为改进旅游网站的设计提出可用性指南。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

New Review of Hypermedia and Multimedia COMPUTER SCIENCE, INFORMATION SYSTEMS-

CiteScore

3.40

自引率

0.00%

发文量

审稿时长

>12 weeks

期刊介绍： The New Review of Hypermedia and Multimedia (NRHM) is an interdisciplinary journal providing a focus for research covering practical and theoretical developments in hypermedia, hypertext, and interactive multimedia.