Pastoral Closeness in Physical Distancing: The Use of Technology in Pastoral Ministry during COVID-19

Abstract

COVID-19 has posed immense challenges for society in general, and for  those who work in healthcare in particular. The impact and burden of pandemic isolation  on the emotional and physical welfare of patients and staff is well documented.  Healthcare systems have come under unprecedented pressure as a result of the pandemic,  alongside the imposition of isolation, visiting restrictions, and public health  measures to curb the spread of this virus. For patients in hospital, isolation has been  further compounded by the necessary use of personal protective equipment, which is a  physical barrier to communication for both patients and healthcare staff. These restrictions  have also impacted on how healthcare chaplains provide pastoral care to patients,  their loved ones, and to colleagues. This article from the Republic of Ireland shares the  experiences of healthcare chaplains in the provision of pastoral care through the use of  virtual video-call technology by way of tablets and/or other mobile devices. This new  approach has proved to be an innovative way of providing pastoral care while having  to remain physically distant. Considering the well documented burden of isolation and  the societal reality of quarantine, the use of technology is explored by healthcare chaplains  with the aim of maintaining pastoral closeness and care.