Analysis of physician characteristics and factors influencing the online recommendation of pediatric orthopaedic surgeons: a cross-sectional study

IF 0.2 Q4 ORTHOPEDICS

Current Orthopaedic Practice Pub Date : 2022-09-06 DOI:10.1097/BCO.0000000000001170

Alejandro Pando, Cristina DelPrete, Jennifer Su, F. Edobor-Osula

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引用次数: 0

Abstract

Background: Physician online reviews are a growing resource that patients use to choose healthcare providers. The authors investigated the factors involved in the recommendation of pediatric orthopaedic surgeons on a popular online physician-rating website. Methods: A cross-sectional study was conducted using the 2020-2021 Pediatric Orthopedic Society of North America directory to identify United States active board-certified pediatric orthopaedic surgeons. Healthgrades.com was used to gather data including geographic location, years of experience, type of ratings, age, sex, and likelihood to recommend score (LTRS). Quantitative analysis was conducted using descriptive statistics, Student t-test, Analysis of Variance (ANOVA), Pearson correlation, and multiple linear regression models. Results: Seven hundred and one POSNA members (566 men, 135 women) were identified. A higher likelihood to recommend score (LTRS) was associated with short waiting times (P<0.0001), reports of “appointment not being rushed” (P=0.001), and more total ratings (P=0.130). Male physicians were positively associated with LTRS (P=0.01). Surgeons with fewer years of experience had fewer negative reviews (P=0.02) and were more favorably rated (P<0.05). Patients gave more positive (mean=3.37) then negative (mean=0.73) reviews and selected more “what went well” factors (mean=72) rather than “what could be improved” factors (mean=13). The South had more total, positive, and 5-star ratings (P<0.01). Conclusions: Patients are more likely to rate pediatric orthopaedic surgeons on the two extremes when using online reviews. Physicians with the fewer years practicing received higher LTRS, suggesting satisfaction is not related to experience. Factors such as reducing waiting times and not rushing appointments may help improve the likelihood of physicians being recommended in the future. Level of Evidence: Level IV.

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医师特点及影响儿童骨科医生在线推荐的因素分析:一项横断面研究

背景：医生在线评论是患者用来选择医疗保健提供者的日益增长的资源。作者在一个流行的在线医生评级网站上调查了儿科整形外科医生推荐的相关因素。方法：使用2020-2021年北美儿科整形外科学会目录进行横断面研究，以确定美国现役委员会认证的儿科整形外科医生。Healthgrades.com用于收集数据，包括地理位置、经验年限、评分类型、年龄、性别和推荐分数的可能性（LTRS）。使用描述性统计、Student t检验、方差分析（ANOVA）、Pearson相关性和多元线性回归模型进行定量分析。结果：确定了711名POSNA成员（566名男性，135名女性）。推荐评分（LTRS）的可能性较高与等待时间短（P<0.0001）、“预约不匆忙”的报告（P=0.001）、，和更多的总评分（P=0.130）。男性医生与LTRS呈正相关（P=0.01）。经验较少的外科医生的负面评价较少（P=0.02），评分更高（P<0.05）。患者的正面评价（平均值=3.37）多于负面评价（平均数=0.73），并选择了更多的“进展顺利”因素（平均值=72），而不是“可以改进的因素”（平均值=13）。南方的总评分、阳性评分和五星评分更多（P<0.01）。结论：在使用在线评论时，患者更有可能对儿科整形外科医生进行两个极端的评分。执业年数较少的医生获得了较高的LTRS，这表明满意度和经验无关。减少等待时间和不急于预约等因素可能有助于提高未来推荐医生的可能性。证据级别：四级。

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来源期刊

Current Orthopaedic Practice ORTHOPEDICS-

CiteScore

0.60

自引率

0.00%

发文量

107

期刊介绍： Lippincott Williams & Wilkins is a leading international publisher of professional health information for physicians, nurses, specialized clinicians and students. For a complete listing of titles currently published by Lippincott Williams & Wilkins and detailed information about print, online, and other offerings, please visit the LWW Online Store. Current Orthopaedic Practice is a peer-reviewed, general orthopaedic journal that translates clinical research into best practices for diagnosing, treating, and managing musculoskeletal disorders. The journal publishes original articles in the form of clinical research, invited special focus reviews and general reviews, as well as original articles on innovations in practice, case reports, point/counterpoint, and diagnostic imaging.