Yeh’s Satisfaction Index Modelling of Tenants in Rental Appartments (A Case Study of Latifabad Hyderabad)

Abstract

: The population of urban areas has been rapidly growing over the last few decades. This has increased the housing demand including rental apartments in Pakistan. Although the satisfaction of tenant accommodated in an apartment is a big challenge. There are also many problems like income and affordability, lack of building bylaws for those tenants. This study finds the satisfaction level of the tenant living in apartments. A standardized closed-ended questionnaire survey was used to collect the data. The analysis was done in two parts: (1) analysis of frequency ranking of all amenities, services, and facility types, (2) Yeh’s satisfaction index model to find the satisfaction level of tenants toward particular amenity, service, or facility. Findings revealed issues like; water supply, ventilation, sunlight, age of apartment, electricity, improper cleaning, insufficient parking, minimum play area, isolation, over rent, price of services, maintenance, and management, suffocation, congestion, etc. This result implies that rents are more likely to base be on provided amenities rather than on unit size which reconfirms that rent is driven by provided amenities.