Customer Service Opportunities When Troubleshooting Open Access Articles

Q3 Social Sciences

Journal of Electronic Resources Librarianship Pub Date : 2023-04-03 DOI:10.1080/1941126x.2023.2197755

Ilda Cardenas

引用次数: 0

Abstract

Abstract California State University, Fullerton (CSUF) library makes available its collection on the discovery layer, Primo VE. Users should be able to access all the content seamlessly but, they lack research experience, and the library collection is usually hiding errors that need to be fixed by the Electronic Resources (ER) Librarian. Sometimes, users make false reports to access issues. Students report problems to open access (OA) articles because they do not get linked directly to the desired article. The ER librarian analyzed electronic resource tickets submitted in 2022. These are opportunities to connect with users.

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解决开放获取文章问题时的客户服务机会

加州州立大学富勒顿分校(CSUF)图书馆在发现层Primo VE上提供其馆藏。用户应该能够无缝地访问所有内容，但是，他们缺乏研究经验，并且图书馆馆藏通常隐藏着需要由电子资源(ER)馆员修复的错误。有时，用户会对访问问题做出错误的报告。学生向开放获取(OA)文章报告问题，因为他们没有直接链接到想要的文章。急诊室管理员分析了2022年提交的电子资源票。这些都是与用户建立联系的机会。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Electronic Resources Librarianship Social Sciences-Library and Information Sciences

CiteScore

1.50

自引率

0.00%

发文量

期刊介绍： A journal for information professionals who work with managing electronic resources in libraries The Journal of Electronic Resources Librarianship (renamed from The Acquisitions Librarian to reflect the journal"s broader focus) provides a much-needed scholarly forum for librarians and other information professionals. This peer-reviewed quarterly journal addresses evolving work-related processes and procedure, current research, and the latest news on topics related to electronic resources and the digital environment"s impact on collecting, acquiring, and making accessible library materials. The journal provides opinion pieces, the latest news, book reviews, conference presentations, and e-resources related updates.