INTEGRATED ALTERNATIVE DISPUTE RESOLUTION INSTITUTIONS IN THE FINANCIAL SERVICES SECTOR: DISPUTE RESOLUTION EFFORTS IN CONSUMER PROTECTION FRAMEWORK

Yustisia Pub Date : 2021-04-06 DOI:10.20961/YUSTISIA.V10I1.48684

Lastuti Abubakar, Tri Handayani

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引用次数: 1

Abstract

This study examines and analyzes the legal implications of strengthening the integrated Alternative Dispute Resolution Institutions in the Financial Services Sector regulations. This study applies a normative juridical approach with descriptive-analytical research specifications. The data are analyzed using qualitative juridical analysis. Results show that: an Integrated Alternative Dispute Resolution Institutions in the Financial Services Sector is a dispute resolution institution that is in accordance with the characteristics of the financial services sector as an agent of trust and prioritizes consumer protection. It is expected that consumer dispute resolution is faster, cheaper, and fairer for both Business Actors and the consumers; strengthening of regulations on integrated ADR Institutions in the Financial Services Sector aims to create independent, fair, effective, and efficient dispute resolution capable of anticipating developments in the financial services sector that are increasingly complex from a legal perspective, the use of financial technology, and products/services across financial services sectors

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金融服务部门的综合替代争端解决机构：消费者保护框架下的争端解决工作

本研究考察和分析了在金融服务部门法规中加强综合替代性争议解决机构的法律含义。本研究采用规范性的司法方法与描述性分析研究规范。采用定性的法律分析方法对数据进行分析。结果表明:金融服务业综合替代性纠纷解决机构是一种符合金融服务业作为信托代理人的特点，优先保护消费者的纠纷解决机构。预计消费者纠纷解决对商业行为者和消费者都将更快、更便宜、更公平;加强对金融服务部门综合ADR机构的监管，旨在建立独立、公平、有效和高效的争议解决机制，能够预测金融服务部门的发展，这些部门从法律角度、金融技术的使用以及金融服务部门的产品/服务日益复杂

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