Vulnerability, Boundary Management, and Providing Information Services to People Experiencing Homelessness

IF 1.4 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Public Library Quarterly Pub Date : 2021-05-31 DOI:10.1080/01616846.2021.1934319

Rachel D. Williams

引用次数: 4

Abstract

ABSTRACT This study examines how public librarians manage boundaries when providing information services to people experiencing homelessness. Drawing on interviews with twenty-four library staff at three public library systems in the Midwest United States and boundary work theory, this paper argues that public librarians navigate tensions in professional and personal boundaries, and that some of these tensions can be attributed to perceptions of vulnerability in both themselves and in the patrons they support. The paper concludes by making arguments to reconsider training and partnerships that enable public library staff to re-conceptualize what their professional roles entail.

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脆弱性、边界管理和为无家可归者提供信息服务

摘要本研究考察了公共图书馆员在为无家可归者提供信息服务时如何管理边界。根据对美国中西部三个公共图书馆系统24名图书馆工作人员的采访和边界工作理论，本文认为，公共图书馆员应对职业和个人边界的紧张关系，其中一些紧张关系可以归因于他们自己和他们所支持的读者的脆弱性。论文最后提出了重新考虑培训和伙伴关系的论点，使公共图书馆工作人员能够重新概念化他们的专业角色。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Library Quarterly INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

3.50

自引率

21.10%

发文量

期刊介绍： Public Libraries Quarterly is addressed to leaders-directors, managers, staff, trustees, and friends-who believe that change is imperative if public libraries are to fulfill their service missions in the twenty-first century. In PLQ, directors and operating officers tell how they accomplished change. The journal examines: •best practices and models to improve service •management case studies-with results and failures •library mythologies that retard individual and institutional development •studies of how to plan results and accomplish desired outcomes •marketing and fund-raising tools that work •budget and financial analysis tools and tips