Climate, stress and satisfaction: a multilevel study in the public sector / Clima, estrés y satisfacción: un estudio multinivel en el sector público

Abstract

Abstract The aim of this study was to examine the mediating effect of role ambiguity on the relationship between climate and job satisfaction in local public administration. Taking the job demands-resources model (JD-R) as the starting point, a multilevel mediation analysis was used to determine the influence of the different services within the sample. The sample consisted of 196 employees in 29 integrated services of two local corporations. Results confirm the job demands-resources model by showing multilevel partial mediation of role ambiguity in the relationship between climate and job satisfaction of public employees. These results indicate the importance of climate in organizational contexts and its implications for reducing role stressors while strengthening and maintaining the wellbeing of employees.