Analysis of the quality of the vocational high school library website with the WebQual 4.0 method

Abstract

Introduction. The use of library websites has begun to be used massively by libraries as a source of digital library information. This study aims to analyze the quality of the vocational school library website and identify the factors that influence the quality of the website. Data Collection Methods. Using quantitative methods with a population of all vocational high school students in Yogyakarta. Data were obtained using a questionnaire on 357 students from three schools. Data Analysis. Data analysis techniques were performed using WebQual Index (WQI) and Importance Performance Analysis (IPA) analysis. Results and Discussion. The results of this study found a WQI value of 0.87 on the library website of SMKN 1 Bantul, the library website of SMKN 1 Godean of 0.85 and of SMKN 2 Yogyakarta of 0.81. The quality of the library website at SMKN 1 Bantul is the library website with the best quality based on user perceptions. There are five factors that are important for users, namely a positive experience when visiting the website, reliable information provided by the website, personal data security, personalization features, and website manager information. Conclusion. In general, the quality of the vocational high school library website in Yogyakarta is good based on three aspects, namely usability, information quality and interaction service quality.