The conception and initial years of a quality management system based on ISO/IEC 17025: an action research

IF 0.8 4区工程技术 Q4 CHEMISTRY, ANALYTICAL

Accreditation and Quality Assurance Pub Date : 2023-05-11 DOI:10.1007/s00769-023-01539-w

Laura Neves de Jesus, Ricardo Batista Penteado, Fernando Costa Malheiros, Lucio Abimael Medrano Castillo, Luís Fernando Magnanini de Almeida

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Abstract

This work presents research focused on obtaining and maintaining the ISO/IEC 17025 recognition in a Brazilian environmental analysis laboratory that acts as an environmental consultancy, providing services for the biological treatment of effluents. Three research cycles were conducted, covering the recognition preparation, surveillance period, and first reassessment preparation. The importance of considering both the technical and managerial aspects of this process is highlighted. In addition, it is fundamental to involve all employees in the process and reinforce the value of audits as an instrument for evaluating and improving the entire system. Despite the importance of the consultancy contracted to assist in the design of the management system, only with its effective use was it possible to improve the laboratory’s needs. Thus, the contribution of all collaborators to this process is fundamental. Despite the importance of “metrological networks” for encouraging a quality culture and accreditation in Brazil, greater rigor may be needed regarding the demand for systematic evidence of sustainable compliance and maturity of the management system. The recognition and accreditation challenges are the first, as the need to review and improve the Quality Management System is recurrent, whether due to the greater maturity of the laboratory or the identification of new opportunities.

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基于ISO/IEC 17025的质量管理体系的概念和最初几年:行动研究

本研究的重点是在巴西环境分析实验室获得和维持ISO/IEC 17025认证，该实验室作为环境咨询机构，为污水的生物处理提供服务。研究进行了三个周期，包括识别准备、监测期和第一次再评估准备。强调了同时考虑这一进程的技术和管理方面的重要性。此外，让所有员工参与这一过程并加强审计作为评价和改进整个系统的工具的价值是至关重要的。尽管聘请顾问协助设计管理系统很重要，但只有有效使用管理系统，才有可能改善实验室的需求。因此，所有合作者对这一过程的贡献是至关重要的。尽管“计量网络”对于鼓励巴西的质量文化和认证具有重要意义，但可能需要更严格地要求系统证据来证明管理系统的可持续性和成熟度。承认和认可的挑战是第一个，因为需要审查和改进质量管理体系是反复出现的，无论是由于实验室的更成熟还是发现新的机会。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accreditation and Quality Assurance 工程技术-分析化学

CiteScore

1.80

自引率

22.20%

发文量

审稿时长

6-12 weeks

期刊介绍： Accreditation and Quality Assurance has established itself as the leading information and discussion forum for all aspects relevant to quality, transparency and reliability of measurement results in chemical and biological sciences. The journal serves the information needs of researchers, practitioners and decision makers dealing with quality assurance and quality management, including the development and application of metrological principles and concepts such as traceability or measurement uncertainty in the following fields: environment, nutrition, consumer protection, geology, metallurgy, pharmacy, forensics, clinical chemistry and laboratory medicine, and microbiology.