Emerging technologies in facility management in Brazil

Abstract

Purpose An interaction between emerging technologies (ETs) for facility management (FM) activities and stakeholder skills is necessary to promote the optimization of FM performance. Previous studies do not show strategies for the selection of ETs in FM considering the technological competencies of stakeholders. Thus, this study analyzes the interactions between ETs and FM from the perceptions of Brazilian professionals, identifying the most appropriate and effective technological solutions, based on a broad literature review. Design/methodology/approach The steps of the methodology are as follows: systematic literature review (SLR); detailing the ETs for FM; online questionnaire based on SLR findings; sample of Brazilian FM professionals; statistical treatment; and discussion. Findings Results indicate wireless sensor network, Internet of Thing, building information modeling and Big Data as ETs in FM with greater potential for optimization in the performance of FM activities, from survey respondents. Research limitations/implications The scope of possible findings may have been biased, considering the small number of research participants and current transformations resulting from the COVID-19 pandemic (e.g. changes to standard operating procedures). Practical implications The results ensure greater security to facility managers in the effective implementation of ETs in FM activities. Originality/value The research explores the published studies and the consultation with Brazilian FM professionals in the selection of ETs.