Balancing a seesaw – leaders perspectives on design and traditional quality improvement in healthcare

IF 3.8 Q2 MANAGEMENT
Jonas Boström, Helene Hillborg, J. Lilja
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引用次数: 0

Abstract

PurposeThe purpose of this paper is to explore and describe the perspectives and reasoning of senior development leaders in healthcare organizations, when reflecting on design as theory and practice in relation to more traditional methods and tools for improving quality and support innovation.Design/methodology/approachThe paper is based on a qualitative interview design with five development and innovation leaders from separate healthcare regions in Sweden. They have, to varying degrees, applied design theory and practice for quality improvement and innovation in their organizations. The interview transcript was analysed using a content analysis together with an interpretive approach.FindingsThe major findings are to be found in the balancing act for leadership and organizations in healthcare when it comes to introducing and combining different theories and practices for improving quality and support innovation. The balance is between the change in power dynamics and pushing traditional boundaries in a complex healthcare world.Practical implicationsThe narratives from the leaders' experience of applying design theory and practice for improving healthcare quality can help us create readiness and knowledge about how we prevent and/or facilitate planning and implementing design theories, practices, methods and tools in a healthcare context.Originality/valueThe study provides a unique insight when it captures and illustrates five different organizations' experiences when applying design for developing healthcare quality.
平衡跷跷板-领导者对设计和医疗保健传统质量改进的看法
目的本文的目的是探索和描述医疗保健组织高级发展领导者在反思设计作为理论和实践与更传统的提高质量和支持创新的方法和工具时的观点和推理。设计/方法论/方法本文基于对瑞典不同医疗保健地区的五位发展和创新领导者的定性访谈设计。他们在不同程度上将设计理论和实践应用于组织中的质量改进和创新。访谈记录采用内容分析和解释方法进行分析。发现在引入和结合不同的理论和实践以提高质量和支持创新方面,医疗保健领域的领导层和组织的平衡行为可以找到主要发现。在复杂的医疗保健世界中,权力动态的变化和突破传统界限之间存在着平衡。实践含义来自领导者应用设计理论和实践来提高医疗质量的经验的叙述可以帮助我们做好准备,了解如何在医疗环境中预防和/或促进规划和实施设计理论、实践、方法和工具。独创性/价值该研究捕捉并说明了五个不同组织在应用设计开发医疗质量时的经验,从而提供了独特的见解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
TQM Journal
TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)
CiteScore
9.10
自引率
0.00%
发文量
114
期刊介绍: Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.
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