Model based on service quality, satisfaction and trust, the antecedents of federated athletes' happiness and loyalty

IF 2.5 Q3 MANAGEMENT

JOURNAL OF MANAGEMENT DEVELOPMENT Pub Date : 2023-04-13 DOI:10.1108/jmd-02-2023-0056

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引用次数: 0

Abstract

PurposeThe main aim of this work is to design a model in which service quality receives satisfaction and trust and they have influence on happiness and loyalty.Design/methodology/approachA SEM-PLS model is designed to explain the happiness of athletes. This is tested through a survey of Spanish karate federates. The sample proposes 693 responses are collected.FindingsThe results indicate that service quality has a strong positive influence on satisfaction and trust, and it has an indirect influence on happiness and loyalty of the Spanish karate federates.Research limitations/implicationsThis article contributes to the literature increasing the knowledge of the variables that have positive influence, as antecedents of happiness and loyalty in karate federations.Practical implicationsThe results of this study can help the decision-making of the governing boards of sports federations so they will be more aware of the strategies that promote the happiness and loyalty of the athlete.Originality/valueOne of the original contributions of this work is that the model shows the loyalty, happiness, trust and satisfaction as a result of quality services.

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基于服务质量、满意度和信任的模型，联邦运动员幸福和忠诚的前因

目的本工作的主要目的是设计一个模型，在该模型中，服务质量获得满意度和信任，并对幸福感和忠诚度产生影响。设计/方法论/方法SEM-PLS模型旨在解释运动员的幸福感。这是通过对西班牙空手道联盟成员的调查来检验的。样本建议收集693份回复。研究结果表明，服务质量对西班牙空手道联盟成员的满意度和信任度有较强的正向影响，对其幸福感和忠诚度有间接影响。研究局限性/含义本文有助于文献增加对具有积极影响的变量的了解，这些变量是空手道联合会中快乐和忠诚的前因。实际意义本研究的结果有助于体育联合会管理委员会的决策，使他们更加了解促进运动员幸福感和忠诚度的策略。独创性/价值本作品的独创性贡献之一是，该模型展示了优质服务带来的忠诚、幸福、信任和满意度。

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来源期刊

JOURNAL OF MANAGEMENT DEVELOPMENT MANAGEMENT-

CiteScore

7.00

自引率

9.70%

发文量

期刊介绍： ■Competence-based management development ■Developing leadership skills ■Developing women for management ■Global management ■The new technology of management development The Journal of Management Development draws together the thinking and research relating to the role played by managers in their immediate environment, and the ways in which they can widen their responsibilities to take on larger roles. Many companies now appreciate that investment in management development helps to reduce costs, increase sales and improve productivity - so it"s well worth investigating.