The use and application of the 7 new quality control tools in the manufacturing sector: a global study

IF 3.8 Q2 MANAGEMENT

TQM Journal Pub Date : 2023-03-15 DOI:10.1108/tqm-06-2022-0186

Olivia McDermott, J. Antony, M. Sony, Marcelo Machado Fernandes, Rajesh Koul, M. Doulatabadi

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引用次数: 1

Abstract

PurposeThe main objective of this study is to investigate the 7 new quality control or the 7 new management tools and their use in manufacturing organisations. This research investigates the understanding, knowledge of the tools and the level of application of the tools within the manufacturing sector. In addition, this paper aims to identify the benefits, challenges and critical success factors (CSFs) for the application of the 7 new quality control (QC) tools.Design/methodology/approachAn online survey instrument was developed, and data collection was performed utilising a stratified random sampling strategy. The primary strata/clusters were formed by quality professionals working in all aspects of manufacturing organisations and functions. A total of 86 participants from different countries responded to the survey.FindingsThe main finding of this study is that 10% of participants within the manufacturing sector perceived that the 7 new QC tools could solve above 80% of organisational problems. Another relevant finding presented in this paper is that tree diagrams were the most utilised of the 7 new QC tools within the manufacturing sector. The least utilised tools are arrow diagrams. The common benefits of using 7 new QC tools in the manufacturing sector are helping people define, measure and analyse the problem areas or even prioritises them and providing some form of structure to the problem-solving efforts. This paper also revealed that the 7 new QC tools were most used in the manufacturing area but least utilised in the new products and research and development (R&D) functions. This work also presents a list of CSFs and challenges required to properly apply the 7 new QC tools in the manufacturing sector.Research limitations/implicationsThis study was just carried out in manufacturing organisations. It would be interesting to try and expand to services sectors and compare use within the services sector.Originality/valueAuthors understand that this is the very first empirical study analysing the use and understanding of the 7 new QC or management tools within the manufacturing sector. The results of this study represent an important first step towards a complete understanding of the applicability of these tools in continuous improvement programs on a global scale and the context in which they can be utilized.

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7种新的质量控制工具在制造业中的使用和应用:一项全球研究

本研究的主要目的是调查7种新的质量控制或7种新的管理工具及其在制造组织中的使用。本研究调查的理解，工具的知识和工具的应用水平在制造部门。此外，本文旨在确定7种新的质量控制(QC)工具应用的好处、挑战和关键成功因素(CSFs)。设计/方法/方法开发了一种在线调查工具，并利用分层随机抽样策略进行数据收集。主要阶层/集群由在制造组织和职能的各个方面工作的质量专业人员组成。共有来自不同国家的86名参与者参与了这项调查。本研究的主要发现是，10%的制造业参与者认为这7种新的质量控制工具可以解决80%以上的组织问题。本文中提出的另一个相关发现是，树形图是制造业中7种新的QC工具中使用率最高的。最不常用的工具是箭头图。在制造业中使用7种新的QC工具的共同好处是帮助人们定义、测量和分析问题领域，甚至优先考虑问题，并为解决问题的努力提供某种形式的结构。本文还揭示了7种新的QC工具在制造领域使用最多，但在新产品和研发(R&D)功能中使用最少。这项工作还提出了在制造业中正确应用7种新的质量控制工具所需的CSFs和挑战列表。研究局限性/意义本研究仅在制造组织中进行。尝试将其扩展到服务部门并比较服务部门内部的使用情况会很有趣。原创性/价值作者明白，这是第一次实证研究，分析了制造业中7种新的质量控制或管理工具的使用和理解。本研究的结果为全面理解这些工具在全球范围内持续改进计划的适用性以及它们可以被利用的背景迈出了重要的第一步。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

9.10

自引率

0.00%

发文量

114

期刊介绍： Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.