The effects of relational embeddedness on service innovation performance: network competence as a mediator

Q3 Business, Management and Accounting

International Journal of Services Operations and Informatics Pub Date : 2017-01-16 DOI:10.1504/IJSOI.2017.10002476

Z. Jian, Mohamed Ali Osman, Lei Li

引用次数: 2

Abstract

Based on network theory and surveys of 243 service providing enterprises in South China, this study investigates the effects of relational embeddedness and network competence on service innovation performance respectively. The mechanisms by which network competence mediates the relationship between relational embeddedness and service innovation were also discussed. Results reveal that both relational embeddedness and network competence are positively related to service innovation performance; network competence has a fully mediating effect on the relationship between relational embeddedness and service innovation performance. This paper contributes to the service innovation literature by extending theories regarding relational embeddedness and network competence to the research field of service innovation.

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关系嵌入对服务创新绩效的影响：网络能力作为中介

基于网络理论和对243家华南地区服务企业的调查，研究了关系嵌入性和网络能力对服务创新绩效的影响。本文还探讨了网络能力在关系嵌入性与服务创新之间的中介作用机制。结果表明:关系嵌入性和网络能力对服务创新绩效均有正向影响;网络能力在关系嵌入性与服务创新绩效之间具有完全中介作用。本文将关系嵌入性和网络能力理论扩展到服务创新研究领域，为服务创新文献的发展做出贡献。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Services Operations and Informatics Business, Management and Accounting-Management Information Systems

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.