A survey of patient satisfaction with telepsychiatry services delivered at a tertiary care hospital in western punjab during the COVID-19 pandemic

IF 0.6 Q4 PSYCHIATRY

Journal of Mental Health and Human Behaviour Pub Date : 2022-07-01 DOI:10.4103/jmhhb.jmhhb_191_22

J. Aneja, G. Kaur, Bharat Udey

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Abstract

Background: Previous research has shown promising results of telepsychiatry in the form of patient satisfaction. However, its utilization in the wake of the COVID-19 pandemic and with bare minimum resources in the Indian context is scarcely studied. Aim: To evaluate patient satisfaction with telepsychiatry services delivered at a tertiary care hospital in Western Punjab. Methods: This study was done among 114 patients who had availed of telepsychiatry services between September and November 2021. The patients were interviewed telephonically using a pretested semi-structured tool that measured patient satisfaction on a 5-point Likert Scale. Results: The satisfaction rate was very high for various aspects of telepsychiatry services such as ease of seeking appointments, video quality, attending doctor's concern for the patient, time given, ability to procure medicines using the e-prescription and so on. Conclusion: Telepsychiatry services delivered through an easy medium encourage us to further strengthen and undertake more research into this aspect of health-care delivery.

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新冠肺炎大流行期间，患者对旁遮普西部一家三级护理医院提供的远程心理服务的满意度调查

背景：先前的研究表明，以患者满意度的形式进行远程心理治疗的结果很有希望。然而，在新冠肺炎大流行之后，在印度背景下，以最低限度的资源对其利用的研究很少。目的：评估患者对旁遮普省西部一家三级护理医院提供的远程心理服务的满意度。方法：这项研究是在2021年9月至11月期间使用远程心理服务的114名患者中进行的。使用预先测试的半结构化工具对患者进行电话采访，该工具以5分Likert量表测量患者满意度。结果：远程心理服务的各个方面，如预约方便性、视频质量、主治医生对患者的关心、给予的时间、使用电子处方获取药物的能力等，满意度都很高。结论：通过一种简单的媒介提供的远程精神病学服务鼓励我们进一步加强并对医疗服务的这一方面进行更多的研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of Mental Health and Human Behaviour PSYCHIATRY-

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审稿时长

31 weeks