Communication Apprehension in the Workplace: Focusing on Inclusion

IF 1.4 Q2 COMMUNICATION

Business and Professional Communication Quarterly Pub Date : 2022-11-24 DOI:10.1177/23294906221129599

P. Cardon, Ephraim A. Okoro, Raigan Priest, G. Patton

引用次数: 3

Abstract

Communication apprehension can lead to professional challenges for individuals, teams, and organizations. This is the first study of communication apprehension that involved a randomized national survey of working adults in the United States and captured broad representation in terms of age, gender, race/ethnicity, managerial status, and other factors. The study showed that communication apprehension is common, including in group discussions, meetings, interpersonal situations, and public speaking. It is significantly more common among early-career professionals, women, introverted professionals, and professionals with anxiety. Interpersonal situations appear to be the situations in which contemporary professionals are most likely to experience high communication apprehension. This study suggests more attention is needed to address communication apprehension in interpersonal and group situations. It also frames communication apprehension as a matter of inclusion and team performance.

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职场沟通困惑：聚焦包容性

沟通障碍会给个人、团队和组织带来专业挑战。这是第一个关于沟通理解的研究，该研究对美国在职成年人进行了随机调查，并在年龄、性别、种族/民族、管理地位和其他因素方面获得了广泛的代表性。研究表明，沟通障碍很常见，包括在小组讨论、会议、人际交往和公开演讲中。这在职业生涯早期的专业人士、女性、内向的专业人士和有焦虑的专业人士中更为常见。人际关系情境似乎是当代专业人士最有可能经历高度沟通恐惧的情境。本研究提示，在人际和群体情境下，需要更多地关注沟通理解。它还将沟通理解构建为包容和团队绩效的问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business and Professional Communication Quarterly COMMUNICATION-

CiteScore

2.40

自引率

38.50%

发文量

期刊介绍： Business and Professional Communication Quarterly is the only refereed journal devoted to research that advances the teaching of communication in the workplace. The journal aims to present the many interdisciplinary, international, and organizational perspectives that characterize the field and specifically to publish research that advances knowledge about business and professional communication pedagogy and praxis in both academic and workplace settings, including technical and scientific communication, rhetoric, program design and assessment, the impact of technology, sustainability, global and multicultural issues, nonprofit communication, and best practices. As an interdisciplinary journal, BPCQ welcomes manuscripts that address a variety of theoretical, applied, and practical approaches and topics in the teaching and praxis of business, corporate, organizational, professional, or technical communication, including qualitative and quantitative research on classroom teaching or assessment, case studies of specific classroom techniques, reports on strategies for program development, innovative assignments or methodologies, and reviews of scholarship relevant to business and professional communication pedagogy. BPCQ especially welcomes manuscripts that address the principles of SoTL (scholarship of teaching and learning). BPCQ also publishes articles on a particular theme, for which a call may be announced on the ABC website: http://www.businesscommunication.org. Information on submitting book reviews can be found at http://www.montclair.edu/cwe/bcq