Utility evaluation of the services provided in international transportation section of East Azerbaijan Province

Journal of Injury and Violence Research Pub Date : 2019-08-01 DOI:10.5249/jivr.v11i2.1377

M. Mirzakhani

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Abstract

Abstract: Background: International transportation is one of the main Sections of economy, services of which are used directly and indirectly. Drivers are considered as one of beneficiaries of this section and their comments are of great importance in evaluation of utility of transportation services. Hence, the main research question of the present paper is that how drivers evaluate utility of International Transportation Section services of East Azerbaijan. The aim of this study was being informed of services utility in Jolfa and Norduz border terminals. -Estimation of servicing gap in Jolfa and Norduz border terminals. Methods: Using survey and questionnaire, 219 local and foreign drivers were interviewed to determine utility of international transportation services of East Azerbaijan. SPSS was employed for data analysis. According to the variables’ measurement level, frequency distribution, diagram, center-oriented statistics and scattering were used in descriptive section and in inferential section correlation coefficient test and averages differences were employed to test the research hypotheses. Results: Findings of the study indicated that servicing gap of the province border terminals are in road services, transportation companies’ services, border terminals services, medical services, welfare complexes services and police services, respectively. Inferential results indicated that there is a significant correlation between degree of importance and satisfaction from services and from among the above mentioned services, only transportation companies’ services and medical services had significant difference in Jolfa and Norduz border terminals. Other findings, also, indicated that transportation companies’ services, medical services and police services have significant difference in Iran and foreign countries and also border terminals services have significant difference based on transit and non-transit nature of the cargo. Conclusions: Findings of the study indicated gap in services utility of International Transportation section in East Azerbaijan and hence, the paper’s suggestion is that transportation planners of the province take more attempts in line with improvement of services provided in Jolfa and Norduz border terminals. Keywords: Services utility, Servicing gap, International transportation, East Azerbaijan Province, Jolfa and Norduz border terminals

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东阿塞拜疆省国际运输部门提供服务的效用评估

摘要：背景：国际运输是经济的主要组成部分之一，其服务有直接和间接的用途。司机被认为是本节的受益者之一，他们的意见在评估交通服务的效用方面具有重要意义。因此，本文的主要研究问题是驾驶员如何评估东阿塞拜疆国际运输部门服务的效用。本研究的目的是了解Jolfa和Norduz边境码头的服务设施-Jolfa和Norduz边境码头的服务缺口估计。方法：采用调查和问卷调查的方法，对219名本地和外国司机进行了访谈，以确定东阿塞拜疆国际运输服务的效用。采用SPSS软件进行数据分析。根据变量的测量水平，在描述部分和推理部分分别采用频率分布、图表、中心统计和散射等方法进行相关系数检验，并采用平均差分对研究假设进行检验。结果：研究结果表明，全省边境口岸的服务缺口分别在道路服务、运输公司服务、边境口岸服务、医疗服务、福利综合服务和警务服务。推断结果表明，服务的重要性与满意度之间存在显著相关性，在上述服务中，只有运输公司的服务和医疗服务在Jolfa和Norduz边境口岸有显著差异。其他调查结果还表明，伊朗和外国的运输公司的服务、医疗服务和警察服务存在显著差异，边境码头服务也因货物的过境和非过境性质而存在显著差异。结论：研究结果表明，东阿塞拜疆国际交通部门的服务利用率存在差距，因此，本文建议该省的交通规划者根据Jolfa和Norduz边境码头提供的服务的改善，采取更多的尝试。关键词：服务业公用事业、服务缺口、国际运输、东阿塞拜疆省、霍法和诺杜兹边境码头

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来源期刊

Journal of Injury and Violence Research

自引率

0.00%

发文量

审稿时长

24 weeks

期刊介绍： The Journal of Injury and Violence Research (JIVR) is a peer-reviewed open-access medical journal covering all aspects of traumatology includes quantitative and qualitative studies in the field of clinical and basic sciences about trauma, burns, drowning, falls, occupational/road/ sport safety, youth violence, child/elder abuse, child/elder injuries, intimate partner abuse/sexual violence, self-harm, suicide, patient safety, safe communities, consumer safety, disaster management, terrorism, surveillance/burden of injury and all other intentional and unintentional injuries.