Sustainable organizational performance management: deciphering the role of emotional capital in e-commerce industry

IF 2.1 Q3 BUSINESS
Parul Gupta, Kanupriya Misra Bakhru, Amit Shankar
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引用次数: 2

Abstract

PurposeThis study aims to understand role employee emotional capital in e-commerce organizations for implementing a sustainability-oriented approach. It explores two research questions: First, what role does emotional capital play in creating a sustainability-oriented functioning in an e-commerce organization? Second, how the emotional capital of employees and leaders can be molded and aligned to the desired behavioral approach toward sustainability.Design/methodology/approachThe authors’ methodology involves literature review undertaken to appropriately position the understanding of sustainability and its relationship with emotional capital in the e-commerce industry. The paper is based on the review of articles published between the year 1990 and 2020. Academic and peer-reviewed journal articles, which have contributed to enrich the concept of emotional capital and sustainability, were collected from various data sources like SCOPUS, ERIC, Science Direct and Emerald.FindingsThe findings indicate that the organizational emotional capital can help in designing and pursuing sustainability-oriented practices in a more “engaged” manner. This can further stimulate a new approach for determining the dimensions, goals and measurement criteria for organizational performance management in the e-commerce industry.Originality/valueThis is a first of its kind study that connects the dots between sustainable organization performance and emotional capital establishing groundwork for future research pursuits in the direction. This study presents strong futuristic managerial implications and focuses on how e-commerce organizations can achieve long-term sustainability performance by harnessing the resource of emotional capital, which is inherently present with them at individual and collective levels.
可持续的组织绩效管理:解读情感资本在电子商务行业中的作用
目的本研究旨在了解员工情感资本在电子商务组织中的作用,以实施可持续发展导向的方法。它探讨了两个研究问题:首先,情感资本在电子商务组织中创造以可持续性为导向的功能方面发挥了什么作用?其次,如何塑造员工和领导者的情感资本,并使其与可持续发展的预期行为方法相一致。设计/方法论/方法论作者的方法论涉及文献综述,以适当定位对电子商务行业可持续性及其与情感资本关系的理解。该论文基于对1990年至2020年间发表的文章的回顾。学术和同行评审期刊文章有助于丰富情感资本和可持续性的概念,这些文章是从各种数据来源收集的,如SCOPUS、ERIC、Science Direct和Emerald.findings。研究结果表明,组织情感资本可以帮助以更“参与”的方式设计和追求以可持续性为导向的实践。这可以进一步激发一种新的方法来确定电子商务行业组织绩效管理的维度、目标和衡量标准。独创性/价值这是第一项将可持续组织绩效和情感资本之间的点联系起来的研究,为未来的研究方向奠定了基础。这项研究提出了强烈的未来管理含义,并重点关注电子商务组织如何通过利用情感资本资源来实现长期可持续发展绩效,而情感资本在个人和集体层面都存在。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
6.30
自引率
8.30%
发文量
18
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