How Servant Leaders Psychologically Empower Their Followers

IF 2 Q2 HOSPITALITY, LEISURE, SPORT & TOURISM

Tourism Pub Date : 2021-11-25 DOI:10.37741/t.69.4.3

Özcan Zorlu, Ahmet Baytok, Ali Avan, Emre İnci

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引用次数: 0

Abstract

This study aims to examine any possible effects of servant leadership (SL) on psychological empowerment (PE) in terms of sub dimensionality. Implementing convenience sampling, 356 questionnaires were collected from five-star hotel employees in Antalya. The overall relationships were tested by conducting Pearson’s correlation analysis, and all constructs were subjected to the exploratory factor analysis (EFA). Later on, confirmatory factor analysis (CFA) was conducted in terms of providing support for dimensionality and confirmed convergent and discriminant validity via Amos. To test the hypothesized model, structural equation modeling was employed. The model showed that Agapao love has a substantial significant positive effect on the meaning sub-dimension of the PE, and the same effect was observed in the competence and impact sub-dimensions of the PE. Along with Agapao love, trust was also significant and had positive effects on PE sub-dimensions. Referring to our discussion in this paper, leaders should support their followers in terms of psychological empowerment and preferably closely interact with their subordinates as an expected leadership behavior in service enterprises. Besides, trustworthiness is a crucial cue for kitchen employees in terms of motivation, inspiration, and competence.

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仆人式领导者如何在心理上赋予追随者权力

本研究旨在从次维度考察仆人领导（SL）对心理赋权（PE）的任何可能影响。采用方便抽样法，从安塔利亚五星级酒店员工中收集356份问卷，采用Pearson相关分析法检验总体关系，并对所有结构进行探索性因素分析。随后，进行了验证性因素分析（CFA），为维度提供支持，并证实了阿莫斯的收敛和判别有效性。为了检验假设的模型，采用了结构方程建模。模型表明，阿甘爱对PE的意义子维度有显著的正向影响，在PE的竞争和影响子维度也有同样的影响。根据我们在本文中的讨论，领导者应该在心理赋权方面支持他们的追随者，并最好与他们的下属密切互动，这是服务企业中预期的领导行为。此外，可信度是厨房员工在动机、灵感和能力方面的重要提示。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

3.10

自引率

17.60%

发文量

审稿时长

24 weeks

期刊介绍： Journal TOURISM is an international academic and professional quarterly which welcomes articles on various aspects of travel and tourism. Th e journal emphasises the broadness and interrelatedness of the tourism sector. Manuscripts submitted to the Journal can be processed quickly if they are prepared according to the following guidelines. Manuscripts will be returned to the author with a set of instructions if they are not submitted according to our style guide. No contribution will be accepted which has been published elsewhere, unless it is specifi cally invited or agreed by the Editor.