Effectiveness of Foreign Refugee Handling Services by Kupang Regional Government with the International Organization for Migration (IOM)

Ni Putu Tirka Widanti, Charles Fernandes
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Abstract

This study aims to analyze the effectiveness of the service for handling the refugee from abroad in Kupang by the Regional Government of Kupang in collaboration with IOM after the delivery from the Kupang Immigration Detention Center and to examine the factors that cause the ineffectiveness of the foreign refugee handling services. This study uses qualitative research approach that focuses on analyzing the services for handling refugees from abroad in Kupang based on the concept of good service characteristics. The study found that the implementation of services for handling refugees from abroad in Kupang has not been effective due to: lack of participation by the Kupang Regional Government, lack of maintenance in the facilities and infrastructure in the shelter, lack of human resources officers at the shelter, local government feels not responsible for handling refugees, health services are less responsive, language barriers, Kupang local government does not have a database of refugees from abroad, lack of knowledge on refugee status and human rights enforcement by immigration officers, the reactive attitude of the refugees that reduce the trust of the Kupang Rudenim. In conclusion, the effectiveness of refugees from abroad handling services in Kupang which is managed by the Kupang Regional Government in collaboration with International Organization for Migration (IOM) is still not optimal if judged based on good service indicators.
库邦地区政府与国际移民组织(IOM)合作处理外国难民服务的有效性
本研究旨在分析库邦地区政府与国际移民组织合作,在库邦移民拘留中心运送境外难民后,对库邦境外难民处理服务的有效性,并检视造成境外难民处理服务无效的因素。本研究采用质性研究方法,以良好服务特质概念为基础,着重分析姑邦处理海外难民的服务。这项研究发现,库邦处理来自国外的难民的服务没有得到有效实施,原因是:库邦地区政府缺乏参与,避难所的设施和基础设施缺乏维护,避难所缺乏人力资源官员,地方政府认为没有责任处理难民,卫生服务反应迟钝,语言障碍,库邦地方政府没有来自国外的难民数据库,缺乏关于难民地位和移民官员执行人权的知识,难民的消极态度降低了库邦人民的信任。总之,如果根据良好的服务指标来判断,库邦地区政府与国际移民组织(IOM)合作管理的库邦处理外国难民服务的效率仍然不是最佳的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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