Citizens’ satisfaction with the land registration procedure: evidence from Ha Dong district, Hanoi, Vietnam

IF 1.2 4区地球科学 Q3 ENGINEERING, CIVIL

Survey Review Pub Date : 2022-12-28 DOI:10.1080/00396265.2022.2160691

Quang Cuong Doan

引用次数: 1

Abstract

This study aimed to discover citizens’ evaluation and satisfaction with land registration procedures. Using Hanoi as a case study, interviews were done at the Land Registration Office to clarify the satisfaction with land registration. The results show that the satisfaction rate was 74.6%. Collected data were analyzed through machine learning algorithms to find the factors affecting satisfaction. The results indicate that the number of times citizens go to agencies and waiting time are the most significant factors contributing to citizens’ satisfaction. The government should design and unify single points for applications, develop a digital-based cadastral database, enable online payment, and modernize facilities to improve the citizens’ satisfaction.

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公民对土地登记程序的满意度：来自越南河内市河东区的证据

本研究旨在了解公民对土地登记程序的评价和满意度。以河内为例，在土地登记办公室进行了访谈，以澄清对土地登记的满意度。结果表明，满意度为74.6%。通过机器学习算法对收集的数据进行分析，找出影响满意度的因素。结果表明，市民去中介机构的次数和等待时间是影响市民满意度的最显著因素。政府应该设计和统一单点申请，开发基于数字的地籍数据库，实现在线支付，并使设施现代化，以提高公民的满意度。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Survey Review 地学-地球科学综合

CiteScore

3.50

自引率

6.20%

发文量

审稿时长

6 months

期刊介绍： Survey Review is an international journal that has been published since 1931, until recently under the auspices of the Commonwealth Association of Surveying and Land Economy (CASLE). The journal is now published for Survey Review Ltd and brings together research, theory and practice of positioning and measurement, engineering surveying, cadastre and land management, and spatial information management. All papers are peer reviewed and are drawn from an international community, including government, private industry and academia. Survey Review is invaluable to practitioners, academics, researchers and students who are anxious to maintain their currency of knowledge in a rapidly developing field.