Patients' Satisfaction with Health Care Services in Selected Secondary Health Care Facilities in Ondo State, Nigeria

Abstract

Aim/Objective: This study assessed patient’s satisfaction with health care services, and identifies factors associated with the satisfaction of patients in selected health care facilities in Ondo State. Methods: Descriptive cross-sectional research design was utilized in three selected hospitals in Ondo State. Multi-stage random sampling was used to recruits 121 patients from three hospitals. Structured Questionnaire whose validity and reliability was established was used for data collection. Data were analyzed using Statistical Package for Social Sciences version 22. Both descriptive and inferential statistics were used. Results: More than half of the participants, (63.6%) were very satisfied health care services provided by the medical and nursing team with mean score of 32.63 ± 3.64. Only 53.7% of patients that participated in this study were very satisfied with their experience of nursing care. The strongest factor associated with satisfaction with health care was found to be clean hospital environment (3.45 ± 0.5), followed by electricity supply (3.18 ± 0.78), accessibility (3.16 ± 0.58), and availability of adequate seating facility (3.15 ± 0.76). There is a significant relationship between participants satisfaction with health care services and there level of education (f = 6.27; p = 0.01); and occupation (f = 9.80; p = 0.01)’. Urban dwellers (134.38 ± 10.40) were more satisfied than rural dweller (128.72 ± 11.8; t = 2.28; p = 0.02) (OR 3.171, 95% CI 1.33-7.55). Conclusion: Gender, level of education and occupation are predictors of satisfaction with health care services. Health care providers need to work on their health care delivery to improve care recipient satisfaction with care.