Mass customization and mass personalization meet at the crossroads of Industry 4.0: A case of augmented digital engineering

IF 1.6 3区工程技术 Q4 ENGINEERING, INDUSTRIAL

Systems Engineering Pub Date : 2023-04-18 DOI:10.1002/sys.21682

João Barata, Jorge C. S. Cardoso, Paulo Rupino Cunha

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引用次数: 1

Abstract

After mass production and then mass customization, the time is almost ripe for mass personalization. The goal is to offer unique products designed for the needs of each customer. However, production in larger series of products also has its advantages, and the promise of “lot size one” is still far from being the norm in several sectors of the economy. As a result of an action research project in a small household ceramic producer, this paper explores the potential of a hybrid strategy. Augmented digital engineering is adopted to (1) ensure customer participation along the entire product design lifecycle, (2) maintain the benefits of modularization and low cost, (3) minimize the waste of time and materials during product design, and (4) seek a minimum trade‐off between customer desires and engineering strategy. For theory, our work describes Industry 4.0 technology's role in achieving individual customer interaction and value co‐creation in hybrid strategies of mass customization and mass personalization. For practice, we present an example of technological architecture to implement augmented digital engineering in Industry 4.0, accessible to scenarios of hand‐intensive work and creative design processes.

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大规模定制和大规模个性化在工业4.0的十字路口相遇:增强型数字工程案例

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来源期刊

Systems Engineering 工程技术-工程：工业

CiteScore

5.10

自引率

20.00%

发文量

审稿时长

6 months

期刊介绍： Systems Engineering is a discipline whose responsibility it is to create and operate technologically enabled systems that satisfy stakeholder needs throughout their life cycle. Systems engineers reduce ambiguity by clearly defining stakeholder needs and customer requirements, they focus creativity by developing a system’s architecture and design and they manage the system’s complexity over time. Considerations taken into account by systems engineers include, among others, quality, cost and schedule, risk and opportunity under uncertainty, manufacturing and realization, performance and safety during operations, training and support, as well as disposal and recycling at the end of life. The journal welcomes original submissions in the field of Systems Engineering as defined above, but also encourages contributions that take an even broader perspective including the design and operation of systems-of-systems, the application of Systems Engineering to enterprises and complex socio-technical systems, the identification, selection and development of systems engineers as well as the evolution of systems and systems-of-systems over their entire lifecycle. Systems Engineering integrates all the disciplines and specialty groups into a coordinated team effort forming a structured development process that proceeds from concept to realization to operation. Increasingly important topics in Systems Engineering include the role of executable languages and models of systems, the concurrent use of physical and virtual prototyping, as well as the deployment of agile processes. Systems Engineering considers both the business and the technical needs of all stakeholders with the goal of providing a quality product that meets the user needs. Systems Engineering may be applied not only to products and services in the private sector but also to public infrastructures and socio-technical systems whose precise boundaries are often challenging to define.