The Top 10 Soft Skills in Business Today Compared to 2012

IF 1.4 Q2 COMMUNICATION

Business and Professional Communication Quarterly Pub Date : 2023-01-29 DOI:10.1177/23294906221148453

Shannon Fletcher, Kristen R. V. Thornton

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引用次数: 1

Abstract

The work environment has drastically changed in the last 10 years, necessitating a new look at which soft skills are most relevant in today’s workplace. Because of COVID-19, organizations had to rapidly adjust where and how they work. According to the Pew Research Center, 71% of adults, who can perform their work responsibilities from home, are now working remotely. Then, the workplace shifted again during the “Great Resignation” where an all-time record of 24 million employees left their jobs between April and September 2021. This shift is ever more important as research in the last decade indicates that soft skills are being valued more compared to hard skills during the hiring process. The current study replicated Robles’s (2012) study of soft skills to find which soft skills are most relevant to a thriving work environment in 2022. Results indicate that soft skills emphasizing employee initiative and including others in processes are most relevant today, including Adaptable, Agency, Conscientious, Contextual Awareness, Create Clarity, Curiosity, Engage the Mess, Genuine Care, Integrity, Partnership, Play, Positive Energy, Social Skills, and Suppress the Noise.

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与2012年相比，当今十大商业软技能

在过去的10年里，工作环境发生了巨大变化，需要重新审视哪些软技能在当今工作场所最为重要。由于新冠肺炎，各组织不得不迅速调整工作地点和方式。根据皮尤研究中心的数据，71%可以在家履行工作职责的成年人现在正在远程工作。然后，在“大辞职”期间，工作场所再次发生了变化，2021年4月至9月期间，有2400万员工离职，创下了历史新高。这一转变变得越来越重要，因为过去十年的研究表明，在招聘过程中，软技能比硬技能更受重视。目前的研究复制了罗伯斯（2012）对软技能的研究，以找出哪些软技能与2022年繁荣的工作环境最相关。结果表明，强调员工主动性并将他人纳入流程的软技能在当今最为重要，包括适应性、代理性、责任心、情境意识、创造清晰性、好奇心、参与混乱、真诚关怀、诚信、伙伴关系、游戏、正能量、社交技能和抑制噪音。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Business and Professional Communication Quarterly COMMUNICATION-

CiteScore

2.40

自引率

38.50%

发文量

期刊介绍： Business and Professional Communication Quarterly is the only refereed journal devoted to research that advances the teaching of communication in the workplace. The journal aims to present the many interdisciplinary, international, and organizational perspectives that characterize the field and specifically to publish research that advances knowledge about business and professional communication pedagogy and praxis in both academic and workplace settings, including technical and scientific communication, rhetoric, program design and assessment, the impact of technology, sustainability, global and multicultural issues, nonprofit communication, and best practices. As an interdisciplinary journal, BPCQ welcomes manuscripts that address a variety of theoretical, applied, and practical approaches and topics in the teaching and praxis of business, corporate, organizational, professional, or technical communication, including qualitative and quantitative research on classroom teaching or assessment, case studies of specific classroom techniques, reports on strategies for program development, innovative assignments or methodologies, and reviews of scholarship relevant to business and professional communication pedagogy. BPCQ especially welcomes manuscripts that address the principles of SoTL (scholarship of teaching and learning). BPCQ also publishes articles on a particular theme, for which a call may be announced on the ABC website: http://www.businesscommunication.org. Information on submitting book reviews can be found at http://www.montclair.edu/cwe/bcq