The mediating role of strategic planning awareness in the impact of organizational innovation on business excellence in hospitals

IF 3.8 Q2 MANAGEMENT

TQM Journal Pub Date : 2023-09-01 DOI:10.1108/tqm-05-2023-0155

Tutku Ekiz Kavukoğlu, Emre İşci

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引用次数: 1

Abstract

PurposeEvaluating the operational outcomes of hospitals is critical concerns for hospital managers. The realization of these evaluations through the principles of Total Quality Management (TQM) is important so that decision-makers can base their decisions on rational grounds. To achieve TQM principles, hospitals need innovative processes that can adapt to changing patient expectations. Innovation activities that will lead to business excellence can be achieved with the strategic planning awareness of healthcare professionals. In this study, it is aimed to evaluate the effect of organizational innovation on business excellence and to reveal the role of strategic planning awareness in this relationship in hospitals.Design/methodology/approachThe data were collected using a quantitative questionnaire to 450 healthcare professionals working in private hospitals operating in Istanbul (Turkey). The data were analyzed using the AMOS (Analysis of Moment Structures) 23.0 and SPSS (Statistical Package for the Social Sciences) for Windows 25.0 program. In addition to the reliability analysis, confirmatory factor analysis was performed using the AMOS program to test the construct validity of the scales. The model established in line with the research hypotheses was tested with path analysis and mediator role analysis.FindingsThe results confirm that organizational innovation has a statistically significant and positive effect on strategic planning awareness and business excellence. In addition, it has been determined that strategic planning awareness has a statistically significant and positive effect on business excellence. Moreover, the research model confirms that strategic planning awareness plays a mediating role in the relationship between organizational innovation and business excellence.Research limitations/implicationsThe limitation of the study is that it was conducted only in private hospitals. A comparative study that includes the public health sector can further strengthen the research framework.Practical implicationsHospitals that invest in innovative activities can get the reward of their efforts as business excellence. However, this is affected by the strategic planning awareness of healthcare professionals. Research results present the role of strategic planning awareness on the way to business excellence led by organizational innovation. Achieving business excellence in complex and constantly changing environmental conditions depends on an appropriate strategic plan for hospitals. In order to achieve these goals included in the strategic plans, the education of healthcare professionals that contributes to their strategic perspectives should be supported and their participation in decision-making processes should be ensured.Originality/valueThe research contributes to the literature on the relationship between organizational innovation and business excellence in the health sector. In addition, revealing the role of strategic planning awareness of healthcare professionals in this relationship is the originality of the research. In addition, the research supports the literature that allows performance evaluation in hospitals to be carried out with a business excellence model based on TQM.

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战略规划意识在医院组织创新对卓越经营影响中的中介作用

目的评估医院的运营成果是医院管理者关注的关键问题。通过全面质量管理(TQM)的原则来实现这些评价是很重要的，这样决策者就可以在合理的基础上做出决策。为了实现全面质量管理原则，医院需要创新流程，以适应不断变化的患者期望。通过医疗保健专业人员的战略规划意识，可以实现将导致卓越业务的创新活动。本研究旨在评估组织创新对卓越经营的影响，并揭示战略规划意识在医院组织创新与卓越经营关系中的作用。设计/方法/方法通过对在伊斯坦布尔(土耳其)经营的私立医院工作的450名保健专业人员进行定量问卷调查收集数据。使用AMOS (Analysis of Moment Structures) 23.0和SPSS (Statistical Package for The Social Sciences) for Windows 25.0程序对数据进行分析。除信度分析外，采用AMOS程序进行验证性因子分析，检验量表的构效度。通过通径分析和中介作用分析对符合研究假设的模型进行检验。研究结果证实，组织创新对战略规划意识和企业卓越性有显著的正向影响。此外，已经确定战略规划意识对企业卓越性具有统计显着的积极影响。此外，研究模型证实了战略规划意识在组织创新与企业卓越性的关系中起中介作用。研究的局限性/意义这项研究的局限性在于它只在私立医院进行。包括公共卫生部门在内的比较研究可以进一步加强研究框架。实践意义投资于创新活动的医院可以从他们的努力中获得作为卓越经营的回报。然而，这受到医疗保健专业人员战略规划意识的影响。研究结果表明，战略规划意识在组织创新引领下实现卓越经营的过程中所起的作用。在复杂和不断变化的环境条件下实现卓越的业务取决于医院的适当战略计划。为了实现战略计划中所列的这些目标，应支持对保健专业人员的教育，以促进他们的战略观点，并确保他们参与决策进程。原创性/价值本研究对卫生部门组织创新与卓越经营之间关系的文献做出了贡献。此外，揭示医疗保健专业人员的战略规划意识在这种关系中的作用是本研究的独创性。此外，本研究支持了文献中允许基于TQM的业务卓越模型在医院进行绩效评估的观点。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

9.10

自引率

0.00%

发文量

114

期刊介绍： Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.