Tackling organizational wicked problems: a heuristics study based on a qualitative comparative analysis approach

IF 1.9 4区 管理学 Q3 MANAGEMENT
Xuan Wang, Mimi Xiao, L. Jia
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引用次数: 0

Abstract

Purpose Organizational wicked problems are ill-defined phenomena arising in complex environments with intertwined and evolving interests. This paper aims to use a nonlinear epistemological approach to explore how multiple management decision tools work together to form configurational paths to deal with organizational wicked problems and to propose some heuristic toolkits for tackling them. Design/methodology/approach Based on interviews with 53 senior executives dealing with 62 organizational wicked problems, this paper uses grounded theory to construct an antecedent theoretical framework and then uses qualitative comparative analysis (QCA) to conduct configuration analysis on the strategy portfolios that can tackle organizational wicked problems. Findings This paper used grounded theory to identify six theoretical dimensions as management decision tools for dealing with organizational wicked problems: change adaptation, goal performing, administration, mechanical integration, organic integration and entrepreneuring. In addition, this paper used QCA to explore and propose three heuristic toolkits – synergy oriented, institution oriented and innovation oriented – as multiple equivalent paths to help deal with organizational wicked problems. Originality/value This paper uses configuration analysis instead of the net effect analysis of the traditional econometric method and captures multiple antecedent conditions for decision-makers to deal with organizational wicked problems from a holistic perspective. This paper constructs three heuristic toolkits and matches each of them with the most suitable type of organizational wicked problem, constructing a complete research chain of “identifying–tackling” the organizational wicked problem and providing a reference for organizations facing similar situations in future practice.
解决组织邪恶问题:基于定性比较分析方法的启发式研究
目的组织邪恶问题是在复杂的环境中产生的不明确的现象,利益相互交织和演变。本文旨在利用非线性认识论的方法,探讨多种管理决策工具如何协同工作,形成处理组织邪恶问题的配置路径,并提出一些启发式工具包来解决这些问题。设计/方法/方法基于对53位处理62个组织邪恶问题的高管的访谈,本文运用扎根理论构建先行理论框架,然后运用定性比较分析(QCA)对解决组织邪恶问题的战略组合进行配置分析。研究结果运用扎根理论,确定了变革适应、目标执行、管理、机械整合、有机整合和企业家精神这六个维度作为组织管理决策工具。此外,本文运用QCA方法探索并提出了协同导向、制度导向和创新导向三个启发式工具包,作为帮助处理组织邪恶问题的多重等效路径。原创性/价值本文采用配置分析代替传统计量经济学方法的净效应分析,从整体角度捕捉决策者处理组织邪恶问题的多重前提条件。本文构建了三个启发式工具包,并分别与最适合的组织邪恶问题类型进行匹配,构建了一个完整的组织邪恶问题“识别-解决”的研究链,为未来面临类似情况的组织在实践中提供参考。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.90
自引率
13.60%
发文量
63
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