What’s to bullying a bot?

IF 0.9 4区心理学 Q3 COMMUNICATION

Interaction Studies Pub Date : 2021-09-17 DOI:10.1075/is.20002.kei

M. Keijsers, C. Bartneck, F. Eyssel

引用次数: 2

Abstract

In human-chatbot interaction, users casually and regularly offend and abuse the chatbot they are interacting with. The current paper explores the relationship between chatbot humanlikeness on the one hand and sexual advances and verbal aggression by the user on the other hand. 283 conversations between the Cleverbot chatbot and its users were harvested and analysed. Our results showed higher counts of user verbal aggression and sexual comments towards Cleverbot when Cleverbot appeared more humanlike in its behaviour. Caution is warranted with the interpretation of the results however as no experimental manipulation was conducted and causality can thus not be inferred. Nonetheless, the findings are relevant for both the research on the abuse of conversational agents, and the development of efficient approaches to discourage or prevent verbal aggression by chatbot users.

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欺负机器人有什么用?

在人与聊天机器人的交互中，用户经常会随意地冒犯和辱骂与他们交互的聊天机器人。本文一方面探讨了聊天机器人的人形与用户的性侵犯和言语攻击之间的关系。他们收集并分析了Cleverbot聊天机器人与用户之间的283次对话。我们的研究结果显示，当Cleverbot的行为看起来更像人类时，用户对它的言语攻击和性评论的数量就会增加。然而，对结果的解释需要谨慎，因为没有进行实验操作，因此无法推断因果关系。尽管如此，这些发现对于研究会话代理的滥用以及开发有效的方法来阻止或防止聊天机器人用户的言语攻击都是相关的。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Interaction Studies Multiple-

CiteScore

3.30

自引率

6.70%

发文量

期刊介绍： This international peer-reviewed journal aims to advance knowledge in the growing and strongly interdisciplinary area of Interaction Studies in biological and artificial systems. Understanding social behaviour and communication in biological and artificial systems requires knowledge of evolutionary, developmental and neurobiological aspects of social behaviour and communication; the embodied nature of interactions; origins and characteristics of social and narrative intelligence; perception, action and communication in the context of dynamic and social environments; social learning.