Quantitative representation of school library service quality in Yogyakarta: evaluation using Libqual +Tm method

IF 1.3 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Library Management Pub Date : 2023-07-14 DOI:10.1108/lm-04-2023-0027

Arina Faila Saufa

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Abstract

PurposeThe purpose was to measure the service quality of school library in Yogyakarta based on user perceptions using the Libqual +TM method that used three dimensional indicators; affect of service, information control and library as place.Design/methodology/approachThe researcher used a quantitative method to examine the perceived scores, minimum expectations and ideal expectations given by the users, which then resulted in the average Adequency Gap (AG) and superiority gap (SG) scores. Researchers collected data through observation and distributed questionnaires to 93 respondents who were students in Yogyakarta.FindingsThe study found that (1) affect of service dimension, the user is satisfied with the librarian being very polite to the user with an AG score of 0.58 and an SG of −0.1. (2) The information control dimension shows that users are satisfied with the ease of searching for information with an AG score of 0.53 and an SG of −0.44. (3) The library as place dimension, users are satisfied with the library space which is always clean with an AG score of 0.4 and an SG of −0.13.Originality/valueThis study broadens the view regarding the evaluation of school library services using certain methods so that they can be used to improve the quality of library services.

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日惹市学校图书馆服务质量的定量表征:使用Libqual +Tm方法进行评估

目的:采用Libqual +TM三维指标法，基于用户感知对日惹市学校图书馆服务质量进行测评;服务、信息控制和图书馆作为场所的影响。设计/方法/方法研究人员使用定量方法来检查用户给出的感知分数，最低期望和理想期望，然后得出平均不足差距(AG)和优势差距(SG)分数。研究人员通过观察收集数据，并向日惹的93名学生分发了调查问卷。研究发现:(1)服务维度的影响，用户对图书馆员对用户非常有礼貌感到满意，AG得分为0.58,SG得分为- 0.1。(2)信息控制维度显示，用户对信息检索的易用性感到满意，AG得分为0.53,SG得分为- 0.44。(3)图书馆作为场所维度，用户对图书馆空间的AG得分为0.4,SG为- 0.13，用户对图书馆空间始终保持整洁感到满意。原创性/价值本研究拓宽了对学校图书馆服务评价的视角，运用一定的方法来提高图书馆服务的质量。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Library Management INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

2.70

自引率

15.40%

发文量

期刊介绍： ■strategic management ■HRM/HRO ■cultural diversity ■information use ■managing change ■quality management ■leadership ■teamwork ■marketing ■outsourcing ■automation ■library finance ■charging ■performance measurement ■data protection and copyright As information services become more complex in nature and more technologically sophisticated, managers need to keep pace with innovations and thinking in the field to offer the most professional service with the resources they have.