Research Themes on the Quality of Public Services Exemplified By Healthcare Services — A Bibliometric Analysis

Q2 Engineering

Engineering Management in Production and Services Pub Date : 2022-06-01 DOI:10.2478/emj-2022-0018

V. Yarmak, Ewa Rollnik-Sadowska

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引用次数: 2

Abstract

Abstract The growing competition for customers requires constant improvement of service quality, continuously raising the importance of this matter and the significance of the entire service sector. Essentially, service quality concerns not only the private but also the public sector. Service quality in the public sector has already been widely discussed in the literature. Among research themes in the frame of public service quality, the healthcare sector attracts particular attention from researchers. Therefore, this study aimed to identify research topics on the public service quality and healthcare quality discussed in the SCOPUS database from 2012 to 2022. A bibliometric technique and the VOSviewer software were used to analyse over 25 000 articles on public service and healthcare service published over ten years. As a result, a total of ten research themes were set up, five in the healthcare sector and five in the public sector, which were linked using keywords and presented on maps. The identified research themes demonstrate the most popular research directions and indicate research gaps related to the subject.

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以医疗服务为例的公共服务质量研究主题——文献计量分析

摘要日益激烈的客户竞争要求不断提高服务质量，不断提高这一问题的重要性和整个服务行业的重要性。从本质上讲，服务质量不仅涉及私营部门，也涉及公共部门。公共部门的服务质量已经在文献中得到了广泛讨论。在公共服务质量框架下的研究主题中，医疗保健部门尤其受到研究人员的关注。因此，本研究旨在确定2012年至2022年SCOPUS数据库中讨论的公共服务质量和医疗保健质量的研究主题。文献计量技术和VOSviewer软件被用于分析十年来发表的25000多篇关于公共服务和医疗服务的文章。因此，共设立了十个研究主题，其中五个在医疗保健部门，五个在公共部门，这些主题使用关键词进行链接并在地图上显示。确定的研究主题展示了最受欢迎的研究方向，并指出了与该主题相关的研究差距。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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