How servant leadership affects organizational citizenship behavior: the mediating roles of perceived procedural justice and trust

IF 4.2 3区管理学 Q2 MANAGEMENT

Leadership & Organization Development Journal Pub Date : 2022-01-24 DOI:10.1108/lodj-04-2021-0146

Shaoping Qiu, L. Dooley

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引用次数: 23

Abstract

PurposeThe paper aimed (1) to examine the mediating effects of procedural justice perception and trust in leaders between servant leadership and customer-oriented organizational citizenship behavior and (2) to investigate the relationships between procedural justice perception and trust in leaders in the context of Chinese hotel industry.Design/methodology/approachThe paper opted for a quantitative study using online survey to collect data. Data screening was carried out to ensure all the data met the underlying statistical assumptions. This paper adopted structural equation modeling (SEM) to test the hypotheses.FindingsThe paper found that procedural justice perception and trust in leaders have a full mediating effect on the relationship between servant leadership and customer-oriented organizational citizenship behavior. Procedural justice perception was positively associated with trust in leaders.Originality/valueThe paper provided a framework to enhance the theoretical understanding of interconnectedness of servant-leadership-related variables. It filled a theoretical gap by proposing an integrative model that examined the relationships among the variables of interest.

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服务型领导如何影响组织公民行为:感知程序公正和信任的中介作用

目的:研究程序公正感知和领导者信任在服务型领导与顾客导向组织公民行为之间的中介作用;研究中国酒店业背景下程序公正感知与领导者信任之间的关系。设计/方法/方法本文采用在线调查的定量研究方法来收集数据。进行数据筛选以确保所有数据符合基本的统计假设。本文采用结构方程模型(SEM)对假设进行检验。研究发现，程序公正感知和领导者信任对服务型领导与顾客导向组织公民行为之间的关系具有充分的中介作用。程序公正感知与领导者信任正相关。本文提供了一个框架，以加强对仆人型领导相关变量相互关联性的理论认识。它提出了一个检验感兴趣的变量之间关系的综合模型，填补了理论空白。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Leadership & Organization Development Journal MANAGEMENT-

CiteScore

7.70

自引率

6.10%

发文量

期刊介绍： The journal addresses a broad range of topics which are relevant to organizations and reflective of societal developments. Public and private sector organizations alike face ongoing pressure to streamline activities, improve efficiency and achieve demanding organizational objectives. In this context, the ability of senior managers to understand the culture and dynamics of organizations and to deliver strong leadership during periods of change, could be the difference between organizational failure and success.