A value co-creation approach to industrial product-service systems

Q3 Business, Management and Accounting

International Journal of Services Operations and Informatics Pub Date : 2017-09-13 DOI:10.1504/IJSOI.2017.10007650

Fang Zhao, Daolai Cheng

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引用次数: 1

Abstract

As present trends in economic and population growth continue, the natural environment is increasingly being stressed. More and more researchers, institutes and programs paid attention to Product-Service Systems (PSS) in the last decade because PSS integrates tangible artefact and intangible service to achieve sustainability, improve enterprise competitiveness and meet customer needs better. In order to respond to the transformation, this paper proposes the concept and approach of value co-creation for industrial PSS. In this paper, industrial product service is defined as service portfolio provided for satisfying customer's value demands based on sale of industrial product. Based on the discussion of value co-creation mechanism, a systematic solution to support the implementation of commerce management from different levels is proposed. Then the value co-creation process is discussed, which includes three cycles: 'value co-creation', 'ability development' and 'value realisation'. Finally, a case study is proposed to verify the feasibility and applicability.

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工业产品服务系统的价值共创方法

随着目前经济和人口增长的趋势继续下去，自然环境日益受到重视。在过去的十年里，越来越多的研究人员、机构和项目关注产品服务系统（PSS），因为PSS将有形的人工制品和无形的服务相结合，以实现可持续性，提高企业竞争力，更好地满足客户需求。为了应对这种转变，本文提出了工业PSS价值共创的概念和方法。本文将工业产品服务定义为在销售工业产品的基础上，为满足客户的价值需求而提供的服务组合。在探讨价值共创机制的基础上，提出了从不同层面支持商业管理实施的系统解决方案。然后讨论了价值共创过程，包括“价值共创”、“能力发展”和“价值实现”三个循环。最后，通过实例验证了该方法的可行性和适用性。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Services Operations and Informatics Business, Management and Accounting-Management Information Systems

CiteScore

1.60

自引率

0.00%

发文量

期刊介绍： The advances in distributed computing and networks make it possible to link people, heterogeneous service providers and physically isolated services efficiently and cost-effectively. As the economic dynamics and the complexity of service operations continue to increase, it becomes a critical challenge to leverage information technology in achieving world-class quality and productivity in the production and delivery of physical goods and services. The IJSOI, a fully refereed journal, provides the primary forum for both academic and industry researchers and practitioners to propose and foster discussion on state-of-the-art research and development in the areas of service operations and the role of informatics towards improving their efficiency and competitiveness.