Adjusting the library performance standards for consortia services: a case study

IF 1.8 Q2 INFORMATION SCIENCE & LIBRARY SCIENCE

Performance Measurement and Metrics Pub Date : 2023-08-28 DOI:10.1108/pmm-04-2023-0010

Thalia Gonda, C. Papatheodorou

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引用次数: 0

Abstract

PurposeThis study proposes a framework for performance measurement of library consortia services by implementing the indicators listed in ISO 11620. The framework is validated by using real data from HEAL-Link, the national consortium of Greek academic and research libraries to calculate the indicators.Design/methodology/approachThe paper reports on the related work regarding the services consortia offer to their members and the known methods and tools for assessing consortia services; the HEAL-Link case study, the aggregation and handling of data, is presented; ISO 11620 performance indicators for HEAL-Link services are calculated, and the results are discussed in terms of what was learnt- about the consortium, about measuring consortia services performance, and about the standard.FindingsISO 11620 could be used to measure performance for assessing consortia services. The performance indicators’ results reflect the two major events (mergers and COVID pandemic) that took place during the time of the study. ISO 11620 offers a basic insight that could be well complemented with other tools and standards.Originality/valueThe current study suggests that a widely accepted, easily applied, benchmarking ISO standard could be used to measure common consortia services’ performance, thus contributing to consortia assessment.

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调整联盟服务的图书馆性能标准:一个案例研究

本研究通过实施ISO 11620中列出的指标，提出了一个衡量图书馆联盟服务绩效的框架。该框架通过使用希腊学术和研究图书馆国家联盟heallink的真实数据来计算指标来验证。设计/方法/方法本文报告了有关财团为其成员提供服务的相关工作，以及评估财团服务的已知方法和工具;介绍了数据聚合和处理的heallink案例研究;计算了HEAL-Link服务的ISO 11620性能指标，并根据所学到的知识(关于联盟、关于衡量联盟服务性能和关于标准)对结果进行了讨论。iso 11620的发现可以用来衡量评估联盟服务的性能。绩效指标的结果反映了研究期间发生的两大事件(合并和COVID大流行)。ISO 11620提供了一个基本的见解，可以很好地与其他工具和标准相补充。原创性/价值目前的研究表明，一个被广泛接受、易于应用的基准ISO标准可以用来衡量共同的联盟服务的绩效，从而有助于联盟评估。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Performance Measurement and Metrics INFORMATION SCIENCE & LIBRARY SCIENCE-

CiteScore

2.20

自引率

0.00%

发文量

期刊介绍： ■Quantitative and qualitative analysis ■Benchmarking ■The measurement and role of information in enhancing organizational effectiveness ■Quality techniques and quality improvement ■Training and education ■Methods for performance measurement and metrics ■Standard assessment tools ■Using emerging technologies ■Setting standards or service quality