A conceptual framework of total quality management on innovation performance in the banking sector

IF 3.8 Q2 MANAGEMENT

TQM Journal Pub Date : 2023-06-19 DOI:10.1108/tqm-11-2022-0334

Abraham Ato Ahinful, Abigail Opoku Mensah, Samuel Koomson, F. Nyarko, E. Nkrumah

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引用次数: 4

Abstract

PurposeThe “United Nations' Sustainable Development Goal” 9 seeks to “… foster innovation” in all sectors of an economy. Thus, this conceptual piece addresses the indirect effect of innovative behaviour (INB) between total quality management (TQM) and innovation performance (INP). It further explores the context-contingent effect of four external factors [government regulation (GOV), market dynamism (MKD), competitive intensity (CMP) and technological turbulence (TUR)] on the TQM–INB linkage.Design/methodology/approachBy incorporating both theoretical and empirical works in the fields of strategic management, innovation and business performance, this conceptual piece constructs a conceptual model, using a systematic literature review, alongside suppositions that can be tested in further studies.FindingsThis conceptual piece puts forward that TQM will be favourably connected to INP, and this favourable association will be mediated by INB. Moreover, GOV, MKD, CMP and TUR will have a favourable context-contingent effect on the favourable direct connection between TQM and INB.Research limitations/implicationsThis conceptual piece affords suggestions for both practitioners and researchers alike in the areas of innovative and strategic decision-making in banking establishments for reinforcing INP by introducing TQM, INB, GOV, MKD, CMP and TUR as innovative-strategic tools. It also delivers suggestions for forthcoming academics to examine this conceptual piece, empirically, in diverse banking sites worldwide.Practical implicationsPractical lessons for managers, employees, customers and consultants within the banking sector for the superior advantage of all key stakeholders are deliberated.Originality/valueThis study provides a new model to demonstrate how TQM leads to INP by passing through INB of employees, and how TQM fosters INB under diverse degrees of GOV, MKD, CMP and TUR. It shows how internal factors (7 TQM dimensions) and external factors (GOV, MKD, CMP and TUR) interact to foster employee INB. It also underscores the theoretical authority of three theories utilised, both individually and in combination, by using them to explain new relationships.

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银行业创新绩效的全面质量管理概念框架

目的“联合国可持续发展目标”9寻求在经济的所有部门“……促进创新”。因此，这篇概念文章探讨了创新行为（INB）在全面质量管理（TQM）和创新绩效（INP）之间的间接影响。它进一步探讨了四个外部因素[政府监管（GOV）、市场活力（MKD）、竞争强度（CMP）和技术动荡（TUR）]对TQM-INB联系的上下文条件效应。设计/方法论/方法通过结合战略管理、创新和企业绩效领域的理论和实证工作，这篇概念文章使用系统的文献综述，以及可以在进一步研究中测试的假设，构建了一个概念模型。发现这篇概念文章提出TQM将与INP有良好的联系，而这种良好的联系将由INB介导。此外，GOV、MKD、CMP和TUR将对TQM和INB之间的有利直接联系产生有利的背景条件影响。研究局限性/含义这篇概念文章为银行机构创新和战略决策领域的从业者和研究人员提供了建议，通过引入TQM、INB、GOV、，CMP和TUR作为创新的战略工具。它还为即将到来的学者提供了建议，让他们在世界各地的不同银行网站上实证研究这一概念性文章。实践意义为银行业的经理、员工、客户和顾问提供了实践经验教训，以使所有关键利益相关者获得卓越优势。独创性/价值本研究提供了一个新的模型来展示TQM如何通过员工的INB来导致INP，以及TQM如何在不同程度的GOV、MKD、CMP和TUR下促进INB。它展示了内部因素（7个TQM维度）和外部因素（GOV、MKD、CMP和TUR）如何相互作用来培养员工INB。它还强调了三种理论的理论权威，无论是单独使用还是组合使用，都可以用它们来解释新的关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

TQM Journal Business, Management and Accounting-Business, Management and Accounting (all)

CiteScore

9.10

自引率

0.00%

发文量

114

期刊介绍： Commitment to quality is essential if companies are to succeed in a commercial environment which will be virtually unrecognizable in less than a decade. Changing attitudes, changing perspectives and changing priorities will revolutionise the structure and philosophy of future business practice - and TQM will be at the heart of that metamorphosis. All aspects of preparing for, developing, introducing, managing and evaluating TQM initiatives.