Building accountability and client–officer relationships through videoconferencing: Exploring best practices for community corrections

Abstract

The COVID-19 pandemic forced community corrections agencies worldwide to use remote technologies to prevent the spread of the virus. A growing body of the literature suggests that video-conferencing is poised to be a core practice within community correctional settings. However, little is known about the best practice strategies for incorporating videoconferencing into routine supervision. We address this gap by interviewing and conducting focus groups with a sample of community correction officers from the US (N = 16). We identified the presence of the law enforcement—social work dichotomy in remote settings, reflected in challenges and opportunities when holding clients accountable and establishing client–officer relationships. Our findings show that officers relying on evidence-based practices (EBPs) were able to use videoconferencing tools to overcome remote challenges. We suggest that establishing in-person relationships, adapting EBP, and taking care of logistics are critical steps to strengthen remote accountability and client–officer relationships. We conclude by discussing future research areas.