Incorporating Reference into A Unified Service Point at an Academic Library: A Case Study

Q2 Social Sciences

Reference Librarian Pub Date : 2019-06-05 DOI:10.1080/02763877.2019.1625295

Anamika Megwalu, Kate Barron

引用次数: 0

Abstract

ABSTRACT This paper aims to discuss the incorporation of reference services into a trending service point model called the Unified Service Point (USP). Driven by organizational shift, the model was recently adopted by Dr. Martin Luther King, Jr. Library of San Jose State University. An anonymous survey was conducted to understand student perspectives on reference services, including the USP. The survey also asked questions about student motivation for seeking help from a librarian, and their level of satisfaction with the reference services. The authors offer recommendations to improve reference services at the USP based on the results of the study.

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将参考文献纳入高校图书馆统一服务点的案例研究

本文旨在讨论将参考服务整合到一个称为统一服务点(USP)的趋势服务点模型中。在组织转变的推动下，该模式最近被圣何塞州立大学马丁·路德·金博士图书馆采用。进行了一项匿名调查，以了解学生对参考服务的看法，包括USP。调查还询问了学生向图书馆员寻求帮助的动机，以及他们对参考服务的满意度。作者根据研究结果提出了改进USP参考服务的建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Reference Librarian Social Sciences-Library and Information Sciences

CiteScore

2.10

自引率

0.00%

发文量

期刊介绍： The Reference Librarian aims to be a standard resource for everyone interested in the practice of reference work, from library and information science students to practicing reference librarians and full-time researchers. It enables readers to keep up with the changing face of reference, presenting new ideas for consideration. The Reference Librarian publishes articles about all aspects of the reference process, some research-based and some applied. Current trends and traditional questions are equally welcome. Many articles concern new electronic tools and resources, best practices in instruction and reference service, analysis of marketing of services, and effectiveness studies.