{"title":"Towards a personology of a hospitality professional","authors":"Maria Gebbels, I. Pantelidis, Steven Goss-Turner","doi":"10.1386/HOSP.9.2.215_1","DOIUrl":null,"url":null,"abstract":"Understanding the key characteristics of people who choose hospitality as their profession is of great importance to an industry that is estimated to be contributing $7.17tr to the global economy. With the hotel sector alone contributing $457bn to the global economy the need for quality employees that consider hospitality a long term career is evident. The industry holds a perceived status by employees as a hardworking and low paying industry. If employers wish to retain existing talent and attract new they need to have a better understanding of their employees. This paper addresses this gap in knowledge and proposes a model of understanding hospitality professionals through the notions of self-efficacy, career inheritance and career commitment. This typology of a hospitality professional will enable both, researchers and hospitality managers to establish key life history indicators that facilitate a deeper understanding of a hospitality professional and can facilitate better interviewing results during the recruitment process.","PeriodicalId":44644,"journal":{"name":"Hospitality & Society","volume":null,"pages":null},"PeriodicalIF":1.3000,"publicationDate":"2019-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1386/HOSP.9.2.215_1","citationCount":"11","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Hospitality & Society","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1386/HOSP.9.2.215_1","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
引用次数: 11
Abstract
Understanding the key characteristics of people who choose hospitality as their profession is of great importance to an industry that is estimated to be contributing $7.17tr to the global economy. With the hotel sector alone contributing $457bn to the global economy the need for quality employees that consider hospitality a long term career is evident. The industry holds a perceived status by employees as a hardworking and low paying industry. If employers wish to retain existing talent and attract new they need to have a better understanding of their employees. This paper addresses this gap in knowledge and proposes a model of understanding hospitality professionals through the notions of self-efficacy, career inheritance and career commitment. This typology of a hospitality professional will enable both, researchers and hospitality managers to establish key life history indicators that facilitate a deeper understanding of a hospitality professional and can facilitate better interviewing results during the recruitment process.