Scale development and validation of shared mental models of information and communication technology (ICT SMM)

IF 1.6 Q3 MANAGEMENT

Team Performance Management Pub Date : 2020-09-04 DOI:10.1108/tpm-03-2020-0025

Rebecca Müller, C. Antoni

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引用次数: 5

Abstract

Virtual teams are on the rise and many companies are implementing them to compete for the most talented experts. However, the use of information and communication technology (ICT), on which virtual teams depend, often ends in communication chaos. Research has shown that shared mental models (SMM), which are knowledge structures on team level, enhance team communication. In teams, which use ICTs, shared mental models of ICTs (ICT SMM) seem to be important. However, few studies that investigated ICT SMM have used different measurements that restrict their generalization. The purpose of this study is to define ICT SMM as well as develop and validate an ICT SMM scale.,This study used a cross-sectional questionnaire in two different samples (N1 = 117 students and N2 = 165 employees).,The results of item and factor analyses indicated that ICT SMM contain at least two facets, ICT functionalities and task-specific ICT use and are distinct from teamwork, taskwork and temporal SMM. The ICT SMM scale reached good validity and reliability. On an individual level, ICT SMM were positively associated with perceived team performance and coordination and negatively with ineffective communication, workload and frustration.,Future research using teams as sample to validate the ICT SMM scale seems to be promising.,To the best of authors’ knowledge, this is the first study that developed and validated a rating scale to measure SMM of ICT in different samples.

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信息和通信技术共享心理模型的规模开发和验证

虚拟团队正在兴起，许多公司都在实施虚拟团队，以争夺最有才华的专家。然而，虚拟团队所依赖的信息和通信技术的使用往往以通信混乱告终。研究表明，共享心理模型是团队层面的知识结构，可以增强团队沟通。在使用信通技术的团队中，共享信通技术的心理模型（信通技术SMM）似乎很重要。然而，研究ICT SMM的研究很少使用不同的测量方法来限制其推广。本研究的目的是定义ICT SMM，并开发和验证ICT SMM量表。，本研究在两个不同的样本（N1=117名学生和N2=165名员工）中使用了横断面问卷。，项目和因素分析结果表明，信通技术SMM至少包含两个方面，即信通技术功能和特定任务的信通技术使用，与团队合作、任务工作和时间SMM不同。ICT SMM量表具有良好的信度和有效性。在个人层面上，ICT SMM与感知到的团队表现和协调呈正相关，与无效沟通、工作量和挫折负相关。，未来使用团队作为样本来验证ICT SMM量表的研究似乎很有希望。，据作者所知，这是第一项开发并验证评级量表来测量不同样本中ICT的SMM的研究。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Team Performance Management MANAGEMENT-

CiteScore

3.40

自引率

29.40%

发文量

期刊介绍： This international journal contributes to the successful implementation and development of work teams and team-based organizations by providing a forum for sharing experience and learning to stimulate thought and transfer of ideas. It seeks to bridge the gap between research and practice by publishing articles where the claims are evidence-based and the conclusions have practical value. Effective teams form the heart of every successful organization. But team management is one of the hardest challenges faced by managers.