The Phenomenon of “Digital Trust” in the Context of Digital Government in Russia

Sergey G. Chepelyuk
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引用次数: 1

Abstract

In recent years new digital technologies have become an integral part of daily life of civilians, including their interaction with government. Trust in innovation in the government sector became the most important feature of the relations between government and civilians. The main purpose of this research is to explore how the factor of civil trust influences the implementation of digital technologies in government. We studied new phenomenon - “digital trust” and made content analysis of the main programmatic and analytical documents on the realization of the digital government concept. Based on the research results, we described the impact of the trust on the digital government effectiveness, and defined the basic principles of trust building, such as openness of the digital government system for citizens, security and reliability of electronic services, two-way communication with citizens. However, Russia lacks a clear strategy on how to build “digital trust” to government services. This circumstance could become a barrier for government’s digitalization in the future.
俄罗斯数字政府背景下的“数字信任”现象
近年来,新的数字技术已成为平民日常生活不可或缺的一部分,包括他们与政府的互动。对政府部门创新的信任成为政府与平民关系的最重要特征。本研究的主要目的是探讨公民信任因素如何影响数字技术在政府中的实施。我们研究了“数字信任”这一新现象,并对实现数字政府理念的主要纲领性和分析性文件进行了内容分析。基于研究结果,我们描述了信任对数字政府有效性的影响,并定义了建立信任的基本原则,如数字政府系统对公民的开放性、电子服务的安全性和可靠性、与公民的双向沟通。然而,俄罗斯在如何建立对政府服务的“数字信任”方面缺乏明确的战略。这种情况可能成为未来政府数字化的障碍。
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