Proposal of a causal model to measure the impact of quality management system on industrial performance: a case study of a multinational energy company located in Casablanca, Kingdom of Morocco

Q4 Engineering

International Journal of Quality Engineering and Technology Pub Date : 2021-03-16 DOI:10.1504/IJQET.2021.10036435

M. Hadini, M. Ali, S. Rifai, Otmane Bouksour, A. Adri

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引用次数: 1

Abstract

The purpose of this article is to present a statistical approach using latent and manifest variables applied to measure the quality management system performance of a multinational energy company located in Casablanca, Kingdom of Morocco. The principal idea is to measure the impact of quality practices (which are divided into five segments: leadership, strategy and policy, human resources, partnerships and resources, and process management) on the total performance (which is divided into four perspectives: customer result perspective, financial result perspective, staff result perspective, society result perspective). For this, we use the SEM's resolution based on the partial least squares (PLS) method via the XL-STAT software on a sample of 120 questionnaires administered face-to-face with managers, technicians, engineers and directors of this company. The obtained results should be examined in order to plan the improvements and develop an action plan.

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提出一种衡量质量管理体系对工业绩效影响的因果模型:以摩洛哥王国卡萨布兰卡一家跨国能源公司为例

本文的目的是提出一种统计方法，使用潜在和显性变量来衡量位于摩洛哥王国卡萨布兰卡的一家跨国能源公司的质量管理系统绩效。其主要思想是衡量质量实践（分为五个部分：领导力、战略和政策、人力资源、伙伴关系和资源以及流程管理）对总体绩效的影响（分为四个视角：客户结果视角、财务结果视角、员工结果视角、社会结果视角）。为此，我们通过XL-STAT软件，在与该公司的经理、技术人员、工程师和董事面对面进行的120份问卷样本中，使用了基于偏最小二乘法（PLS）的SEM分辨率。应检查所获得的结果，以便规划改进并制定行动计划。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

International Journal of Quality Engineering and Technology Engineering-Safety, Risk, Reliability and Quality

CiteScore

0.40

自引率

0.00%

发文量

期刊介绍： IJQET fosters the exchange and dissemination of research publications aimed at the latest developments in all areas of quality engineering. The thrust of this international journal is to publish original full-length articles on experimental and theoretical basic research with scholarly rigour. IJQET particularly welcomes those emerging methodologies and techniques in concise and quantitative expressions of the theoretical and practical engineering and science disciplines.