The Contribution of Knowledge Management Practices for Developing Dynamic Capabilities: Exploring Routines in the Services Sector

Q3 Business, Management and Accounting

Latin American Business Review Pub Date : 2021-04-01 DOI:10.1080/10978526.2021.1903912

Jessica Ramirez Hattore, Eloi Junior Damke, Marcos Ferasso, E. C. Dechechi

引用次数: 3

Abstract

Abstract The purpose of this manuscript is to identify the contribution of knowledge management practices for developing dynamic capabilities in a service sector company. For this case study, the dataset comprised ten interviews with company employees and managers and was analyzed using a pattern-matching technique based on the literature. The main findings were that the company mapped its organizational actions in each process of knowledge management, which was the basis for the development of its dynamic capabilities. The development of such capabilities enabled the company to analyze possible applications and improve the existing routines.

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知识管理实践对发展动态能力的贡献：探索服务业的惯例

摘要本文的目的是确定知识管理实践对服务业公司发展动态能力的贡献。在本案例研究中，数据集包括对公司员工和经理的十次采访，并使用基于文献的模式匹配技术进行分析。主要发现是，公司在知识管理的每个过程中都映射了其组织行为，这是其动态能力发展的基础。这些功能的开发使该公司能够分析可能的应用程序并改进现有的例程。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Latin American Business Review Business, Management and Accounting-Business and International Management

CiteScore

2.40

自引率

0.00%

发文量

期刊介绍： Latin American Business Review is a quarterly, refereed journal which facilitates the exchange of information and new ideas between academics, business practitioners, public policymakers, and those in the international development community. Special features of the journal will keep you current on various teaching, research, and information sources. These activities all focus on the business and economic environment of the diverse and dynamic countries of the Americas.