Towards AI-driven transformation and smart data management: Emerging technological change in the public sector value chain

IF 2.9 4区管理学 Q1 PUBLIC ADMINISTRATION

Public Policy and Administration Pub Date : 2023-07-04 DOI:10.1177/09520767231188401

David Valle-Cruz, Rigoberto García-Contreras

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引用次数: 2

Abstract

Governments worldwide are beginning to implement AI-based services to exploit data and seek solutions that provide value to citizens and assist in decision-making. AI-driven transformation and smart data management can replace the workforce or enhance it. This paper focuses on exploring AI-driven transformation and smart data management in the public sector value chain. Guided by two research questions, a systematic literature review was conducted using the PRISMA approach, complemented with empirical evidence on the emerging technological change applied to management levels and decision-makers in the public sector. The needs related to AI-driven transformation and smart data management for the public sector are characterized by an operational transformation, which includes human resources and know-how as the spearhead. Challenges have to do with the generation of efficient and transparent services that provide public value and promote the benefit of society. Some implications are related to governments deciding to plan digitalization that allows them to take advantage of the emerging technological change to improve activities along the value chain.

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走向人工智能驱动的转型和智能数据管理：公共部门价值链中的新兴技术变革

世界各国政府正开始实施基于人工智能的服务，以利用数据，寻求为公民提供价值并协助决策的解决方案。人工智能驱动的转型和智能数据管理可以取代劳动力，也可以增强劳动力。本文重点探讨了公共部门价值链中人工智能驱动转型和智慧数据管理。在两个研究问题的指导下，使用PRISMA方法进行了系统的文献综述，并补充了适用于公共部门管理层和决策者的新兴技术变革的经验证据。公共部门与人工智能驱动的转型和智能数据管理相关的需求的特点是业务转型，其中包括人力资源和专业知识作为先锋。挑战与创造高效和透明的服务有关，这些服务提供公共价值并促进社会利益。一些影响与政府决定规划数字化有关，这使他们能够利用新兴的技术变革来改善价值链上的活动。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Public Policy and Administration PUBLIC ADMINISTRATION-

CiteScore

11.30

自引率

6.50%

发文量

审稿时长

12 weeks

期刊介绍： Public Policy and Administration is the journal of the UK Joint University Council (JUC) Public Administration Committee (PAC). The journal aims to publish original peer-reviewed material within the broad field of public policy and administration. This includes recent developments in research, scholarship and practice within public policy, public administration, government, public management, administrative theory, administrative history, and administrative politics. The journal seeks to foster a pluralistic approach to the study of public policy and administration. International in readership, Public Policy and Administration welcomes submissions for anywhere in the world, from both academic and practitioner communities.