Fair and Square: Impact of Hospitality Employees’ Justice Perceptions and Job Embeddedness on Citizenship Behavior during COVID-19

IF 0.9 Q3 ECONOMICS

Organizations and Markets in Emerging Economies Pub Date : 2022-12-22 DOI:10.15388/omee.2022.13.84

B. Chhabra, Manit Mishra

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引用次数: 0

Abstract

COVID-19 pandemic has adversely impacted all industries, and the hospitality sector has been the worst hit. Drawing upon conservation of resource (COR) theory, it was hypothesized that organizational justice as well as job embeddedness will positively impact employees’ engagement in organizational citizenship behavior (OCB). In addition, the moderating role of job embeddedness in organizational justice–OCB relationship was studied. Using time-lagged data of hospitality employees from India, the results demonstrate that of all dimensions of organizational justice, interactional justice emerges as the strongest predictor of OCB. Further, job embeddedness was seen to have a significant relationship with all dimensions of OCB. Support was also found for the moderating role of job embeddedness in strengthening the positive relationship between justice perceptions and certain dimensions of OCB. Finally, the implications are discussed enhancing our understanding of organizational justice—job embeddedness—OCB relationship in Indian hospitality sector during the COVID-19 pandemic, suggesting several measures which can be taken by managers of this sector to promote employee extra role behaviors.

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公平与公正：新冠肺炎期间酒店员工的正义感和工作嵌入对公民行为的影响

2019冠状病毒病大流行对所有行业都产生了不利影响，酒店业受到的打击最为严重。基于资源守恒理论，本研究假设组织公平感和工作嵌入性对员工的组织公民行为参与有正向影响。此外，研究了工作嵌入性在组织公平感-组织公民责任关系中的调节作用。利用印度酒店员工的时间滞后数据，结果表明，在组织公平的所有维度中，互动公平是组织公民行为的最强预测因子。此外，工作嵌入性与组织公民行为的所有维度都有显著的关系。研究还发现，工作嵌入性在加强公正感知与组织公民行为某些维度之间的正向关系方面具有调节作用。最后，本文讨论了其影响，增强了我们对2019冠状病毒病大流行期间印度酒店业组织公正-工作嵌入-组织公民权利组织关系的理解，并提出了该行业管理者可以采取的几项措施，以促进员工的额外角色行为。

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来源期刊

Organizations and Markets in Emerging Economies ECONOMICS-

CiteScore

1.60

自引率

0.00%

发文量

审稿时长

20 weeks

期刊介绍： The journal aims to contribute to the development and dissemination of multidisciplinary knowledge on organizations and markets in emerging economies, to increase dialogue among scholars focused on a specific emerging economy or region and to encourage and give an outlet to high quality scholarship, both local and international, to this subject. Organizations and Markets in Emerging Economies welcomes analysis of emerging economies from the perspectives of organizational sciences, marketing, economics, finance and related disciplines. The journal appreciates studies that highlight specificities and patterns that occur in emerging economies and develop new empirical and theoretical knowledge on the subject.