Engineering characteristics prioritisation in QFD using ordinal scales: a robustness analysis

IF 16.4 1区化学 Q1 CHEMISTRY, MULTIDISCIPLINARY

Accounts of Chemical Research Pub Date : 2018-03-26 DOI:10.1504/EJIE.2018.090617

M. Galetto, F. Franceschini, D. Maisano, L. Mastrogiacomo

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引用次数: 5

Abstract

Quality function deployment (QFD) is a management tool used for the design of new products/services and the related production/supply processes. One of the goals of the method is to translate the customer requirements (CRs) into measurable engineering characteristics (ECs) of the new product/service and prioritise them, basing on their relationships with CRs and the related importances. To this purpose, the current scientific literature encompasses several alternative approaches (the most used is the independent scoring method – ISM), in most of which cardinal properties are arbitrarily attributed to data collected on ordinal scales. This paper describes and discusses a new approach based on ME-MCDM (multi expert/multiple criteria decision making) techniques, which do not require any debatable ordinal to cardinal conversion. The theoretical principles and the robustness of the method are presented and tested through some application examples related to a well-known case study reported in the scientific literature. [Received 5 May 2015; Revised 7 November 2017; Accepted 9 November 2017]

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QFD中使用有序量表的工程特征优先级：稳健性分析

质量功能展开(QFD)是一种用于设计新产品/服务及相关生产/供应过程的管理工具。该方法的目标之一是将客户需求(CRs)转化为新产品/服务的可测量的工程特征(ECs)，并根据它们与CRs的关系和相关重要性对它们进行优先级排序。为此目的，目前的科学文献包含了几种替代方法(最常用的是独立评分方法- ISM)，其中大多数基本属性都任意归因于在序数尺度上收集的数据。本文描述并讨论了一种基于ME-MCDM(多专家/多准则决策)技术的新方法，该方法不需要任何有争议的序数到基数的转换。本文介绍了该方法的理论原理和鲁棒性，并通过与科学文献中报道的一个著名案例研究相关的一些应用实例进行了验证。[2015年5月5日收到;2017年11月7日修订;接受2017年11月9日]

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Accounts of Chemical Research 化学-化学综合

CiteScore

31.40

自引率

1.10%

发文量

312

审稿时长

2 months

期刊介绍： Accounts of Chemical Research presents short, concise and critical articles offering easy-to-read overviews of basic research and applications in all areas of chemistry and biochemistry. These short reviews focus on research from the author’s own laboratory and are designed to teach the reader about a research project. In addition, Accounts of Chemical Research publishes commentaries that give an informed opinion on a current research problem. Special Issues online are devoted to a single topic of unusual activity and significance. Accounts of Chemical Research replaces the traditional article abstract with an article "Conspectus." These entries synopsize the research affording the reader a closer look at the content and significance of an article. Through this provision of a more detailed description of the article contents, the Conspectus enhances the article's discoverability by search engines and the exposure for the research.